Highlights
This role is ideal for someone skilled at working with both people and technology, who can troubleshoot common application issues while delivering clear, professional support. This is a contract-to-hire opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application.
Numbers & Facts
| Location | Poway, CA |
| Job Type | Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $1 Per Year |
| Year Founded | 2007 |
| Headquarters | San Diego, California, US |
| Website | http://www.ableforce.net |
Description
This is a contract-to-hire opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both people and technology, who can troubleshoot common application issues while delivering clear, professional support.
Job Responsibilities
- Monitor, triage, and resolve application support tickets.
- Assist users with access, configuration, workflow, and system issues.
- Reproduce and document software problems.
- Escalate defects and complex issues to Engineering or DevOps.
- Review application logs and other diagnostic information.
- Maintain support documentation and knowledge-base articles.
- Communicate ticket status and resolutions clearly to users.
Qualifications
- 1+ year of experience in application support, technical support, service desk, or a similar role.
- The highest level of customer service and communication skills.
- Ability to troubleshoot software issues methodically.
- Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or similar.
- Ability to work independently and collaborate with technical teams.
- Experience with ASP.NET, SQL Server, IIS application logs, APIs, cloud platforms, or internally developed software is highly preferred
Skills
- Help Desk Software
- Help Desk
- CUSTOMER SERVICE
Benefits
Paid Time-Off, Life Insurance, 401K Match, Employee Events, Paid Sick Days, Parking, Medical, Dental, Vision
About Company
Our narrow focus in the IT sector facilitates our ability to be responsive and on the mark with our placements. We’re more than personnel experts; we understand the technology industry and we know the Southern California market. Whether you’re an IT professional seeking a new opportunity, or a company seeking qualified technology professionals, AbleForce wants to be your agent for success. We focus our recruitment and staffing services to the San Diego, Orange County, Los Angeles and Inland Empire areas.