Applications Support Engineer-Chicago, IL OR Remote

Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering. Participate in testing and quality assurance activities to ensure that solutions meet business requirements.

Position: Applications Support Engineer
Location: Chicago, IL
Duration: 12 Months
Rate: DOE
 
US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.
 
Here is what we are looking for in an ideal candidate.
 
Role and Responsibility

• Operational, Integration, Build and Manage Support
• Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks
• Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering
• Support build, manage, automate and administer applications, tools and services
• Gather and analyze business requirements from stakeholders
• Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
• Monitor project progress and provide regular status updates to stakeholders
• Participate in testing and quality assurance activities to ensure that solutions meet business requirements

• Customer support and ticket tracking/resolution
• Participate customer facing support
• Create, update and complete support tickets and Jira's

 
Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.

• Accuroute – critical
• Copitrak – critical
• NQ Zebraworks - critical
• EMS - critical
• Novisurvey - critical
• Research Monitor – critical
• Building Management Systems (Client)
• Lutron (lighting)
• Centerstone
• Courtroom Insight
• Deem/ETTA
• Drafting Assistant
• Faceset
• Key System
• Key System
• My Quickcharge
• Client Sendsuite Enterprise
• Otrak
• Seamless/Grubhub
• Social Tables
• Vable
• Visual Lease
• Westlaw
• Bloomberg terminal