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Applications Support Engineer-Chicago, IL OR Remote

Georgia Tek Systems

Chicago, IL(remote)

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JOB DETAILS
SKILLS
Atlassian JIRA, Business Analysis, Cloud Computing, Customer Relations, Customer Service Evaluation, Documentation, Gap Analysis, Project Tracking, Property Management, Quality Assurance, Release Management/Engineering, Requirements Management, Software Administration, Software Configuration Management, Software Engineering, System Integration (SI), Technical Support, Testing, Web Services
LOCATION
Chicago, IL
POSTED
3 days ago
Position: Applications Support Engineer
Location: Chicago, IL
Duration: 12 Months
Rate: DOE
 
US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.
 
Here is what we are looking for in an ideal candidate.
 
Role and Responsibility
  • Operational, Integration, Build and Manage Support
  • Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks
  • Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering
  • Support build, manage, automate and administer applications, tools and services
  • Gather and analyze business requirements from stakeholders
  • Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
  • Monitor project progress and provide regular status updates to stakeholders
  • Participate in testing and quality assurance activities to ensure that solutions meet business requirements
  • Customer support and ticket tracking/resolution
  • Participate customer facing support
  • Create, update and complete support tickets and Jira's
 
Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.
  • Accuroute – critical
  • Copitrak – critical
  • NQ Zebraworks - critical
  • EMS - critical
  • Novisurvey - critical
  • Research Monitor – critical
  • Building Management Systems (Client)
  • Lutron (lighting)
  • Centerstone
  • Courtroom Insight
  • Deem/ETTA
  • Drafting Assistant
  • Faceset
  • Key System
  • Key System
  • My Quickcharge
  • Client Sendsuite Enterprise
  • Otrak
  • Seamless/Grubhub
  • Social Tables
  • Vable
  • Visual Lease
  • Westlaw
  • Bloomberg terminal
 

About the Company

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Georgia Tek Systems