Title: Applications Support Analyst - Grants Systems (OGMS) State Role Title: Info Technology Specialist II Hiring Range: The anticipated starting salary range is $72,000 to $82,000 Pay Band: 5 Agency: Dept of Criminal Justice Svcs Location: Dept of Criminal Justice Serv. Agency Website: www.dcjs.virginia.gov Recruitment Type: General Public - G VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES ADVERTISEMENT ROLE TITLE: Information Technology Specialist II Working Title: Applications Support Analyst - Grants Systems (OGMS) Pay Band: 5 Position #: 00382 The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Applications Support Analyst in Richmond, Virginia. This position supports the Division of Finance and Administration. The selected incumbent will be required to work in the office, with the eventual potential for a hybrid schedule in accordance with state and agency policies. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we'd love to have you join us! What you will do: Provide support and act as the primary contact for issues related to the On-Line Grants Management System (OGMS). Provide application support and business/system analyst support for OGMS. Manage OGMS system integration with programs such as Cardinal, SAM.gov, and electronic signature systems. Troubleshoot system issues and determine root cause (user error, configuration issue, or system defect). Work with third party vendors to ensure problems are resolved in a timely manner. Perform routine system administration tasks including updates to keys, certificates, and system settings. Coordinate with Grants Administration and vendor on system defects, enhancements, and upgrades. Coordinate with Grants Administration to manage system forms, alerts, and communications. Identify common user issues and develop targeted training or documentation to reduce support requests. Perform testing and validation of system changes prior to production release. Provide OGMS training to staff, including onboarding and advanced role-based training. Create and manage how-to manuals and videos to assist users with learning the system. Provide backup agency desktop support. Crosstrain and support different systems within the agency. Minimum Qualifications Experience supporting enterprise or SaaS-based applications Strong technical troubleshooting and analytical skills with ability to determine root cause of issues Experience managing user accounts, roles, permissions, and system configuration Experience working with software vendors to resolve system issues Ability to communicate technical concepts clearly to non-technical users Experience developing documentation, training materials, or knowledge base content Strong organizational skills with ability to manage multiple priorities Excellent written and verbal communication skills Customer-focused mindset with strong service orientation Demonstrated proficiency in standard business tools (e.g., Microsoft Office Suite, email, and web-based applications) Ability to think strategically and cross culturally, and independently implement new initiatives and projects. Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested. Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee. Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments. Additional Considerations Experience with business systems analysis or requirements gathering Experience configuring reports, forms, or workflows within an application Experience supporting grants management, financial, or government systems Experience delivering user training or workshops * Ability to identify process improvements and implement solutions Special Instructions Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. The candidate selected for the position must successfully complete a criminal background investigation and complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization. The individual may also be responsible for submitting an annual Statement of Personal Economic Interest. In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment. The anticipated starting salary range is $72,000 to $82,000 plus the state's benefits package. Applications for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System at https://www.jobs.virginia.gov/home. All applications should be submitted by 11:55 pm on May 1, 2026. The application and supplemental questions must be completed in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Fax, email, or mail applications will not be accepted. Résumés and cover letters may be attached to the online application. The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Contact us at (804) 225-4399 to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply. You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to your account at https://www.jobs.virginia.gov/home for the status of your application and this position. Contact Information Name: Kourtney Dudley Phone: (804) 786-5491 Email: kourtney.dudley@dcjs.virginia.gov In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.