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Job Title: Applications Specialist, Press Brake
Department: Sales/Marketing
FLSA Status: Non-Exempt
Summary
Serves as a resource on technical expertise to their application within the department. Conducts demonstrations, applications tests, and time studies on behalf of customers for Press Brakes applications. Provides advanced technical support to sales team members and Product Manager. Makes decisions that influence the flow of work through other departments.
Essential Functions
The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.
• Formulates tooling quotes based on customer parts.
• Complete feasibility/time studies based on customer parts.
• Conduct customer software/machine demonstrations at the BLM GROUP USA facility (Solution Center) in Novi, MI.
• Conduct customer software/machine demonstrations at customer sites.
• Run sample parts per request of sales team members.
• Support customers in the field with advanced training/applications.
• Commissioning and calibration of Solution Center Press Brakes.
• Responsible for development of demonstration parts.
• Continued development of machine tool files.
• Supports senior engineer in automation development.
• Presentation of Press Brake and software at tradeshows.
• Maintain showroom-quality condition of Press Brakes.
• Provides technical expertise to other Applications Engineers and Product Managers working within the department.
• Provides technical expertise to other departments within the company to aid with project specifications and completion.
• Understands technical issues to the point of being able to aid others within the Applications department with recommendations and/or referring the matter to a subject expert.
• Development of Sales Tools for new features or machines.
• Performs a thorough application analysis; recommends a best fit laser solution for the customer.
• Conducts customer run-off acceptance tests at the BLM GROUP USA facility in Novi, MI.
• Supports the Product Manager by providing advanced technical counsel and solutions to the customer's specific technical issue.
• Maintains a positive rapport and business relationship with customers by providing outstanding customer service.
• Travel to Italy 1-2 times per year to have continual training in software and hardware of BLM GROUP products.
• Travel up to 50% as needed by management.
• Commitment to this position for a timeframe of 3 - 5 years.
• Overtime as necessary to complete workload as defined by customer.
• Other duties as assigned by management.
Qualifications
• Associates Degree in a Technical field. Prior experience or equivalent military training may be substituted for a degree.
• At least two years of Press Brake experience across multiple applications including Press Brake setup, Press Brake service, Press Brake maintenance experience, or CNC press Brake part programming.
Licensing/Certifications
Valid Driver's License with no more than two (2) points on a driving record within a three (3) year p