Key Responsibilities
Sales & Front‑End Engineering Support
Support Outside and Inside Sales throughout the sales cycle by providing technical consultation, application expertise, and solution development for complex customer requirements.
Lead technical engagement with customers, including site visits, process reviews, technical presentations, equipment trials, and scope clarification meetings.
Develop and review technical scopes of supply, equipment descriptions, system layouts, and value‑added solution narratives for proposals, quotations, and bids.
Evaluate customer process data, operating conditions, and performance targets to recommend appropriate equipment configurations, system architectures, and upgrade paths.
Provide technical input into pricing strategy, risk identification, and commercial positioning for capital equipment and system opportunities.
Take ownership of more technical oriented customer accounts.
Applications Engineering & Solution Execution
Perform applications engineering activities including equipment sizing, system configuration, layout development, and review of mechanical and electrical drawings.
Serve as technical support during order execution, manufacturing handoff, installation, commissioning, and start‑up phases.
Troubleshoot complex performance, reliability, or process issues in collaboration with Service, Engineering, and Field Support teams.
Review operating feedback and performance data to recommend process optimization, upgrades, or additional equipment solutions.
Support customer training efforts related to equipment operation, maintenance, and best‑practice application usage.
Cross‑Functional Coordination
Act as a technical liaison between Sales and Technical Departments - Engineering, Product Management, Project Management, Supply Chain, and Manufacturing.
Ensure customer requirements, assumptions, and scope boundaries are clearly documented and communicated internally.
Support resolution of technical escalations or deviations through structured problem solving and cross‑functional alignment.
Contribute technical input to product roadmap discussions based on field experience, customer feedback, and competitive insight.
Market, Product, & Knowledge Leadership
Maintain deep knowledge of company products, system capabilities, and installed base applications.
Monitor industry trends, customer operating practices, and competitor solutions to inform sales strategy and application guidance.
Represent the company as a technical subject‑matter expert at trade shows, customer seminars, and internal training sessions.
Capture and document application learnings, recurring issues, and best practices to support continuous improvement and knowledge sharing.
Safety & Compliance
Ensure all solutions and site activities comply with applicable safety standards, regulatory requirements, and internal policies.
Promote safe work practices during customer site visits and support customers with safety‑related application guidance when needed.
Required Qualifications
Bachelor’s degree in Engineering (Mechanical, Electrical, Mining, Metallurgical, Industrial, or closely related discipline).
8–12+ years of experience in applications engineering, sales engineering, or technical sales within metal recycling or similar heavy industrial equipment environments.
Demonstrated experience supporting capital equipment or engineered system sales with significant technical complexity.
Strong understanding of heavy industrial equipment such as shredders, crushers, hammermills, material handling systems, and related processing technologies.
Ability to interpret engineering drawings, specifications, and process documentation.
Strong written and verbal communication skills with the ability to present complex technical concepts clearly to customers and internal teams.
Proven ability to work independently, manage multiple priorities, and operate effectively in a customer‑facing role.
Willingness to travel frequently (typically 60–70%) primarily in North America, with occasional international travel.
Preferred Qualifications
Advanced engineering degree or relevant professional certifications (PE, PMP, Six Sigma).
Hands‑on experience with equipment installation, commissioning, or field service support.
Familiarity with CRM systems (Salesforce or similar), ERP systems (SAP or similar), and basic CAD or layout tools.
Experience supporting large, multi‑discipline system projects or long sales cycles.
Additional language skills (Spanish, Portuguese, German, French, or others) helpful but not required.
Core Competencies
Advanced technical and application expertise
Strong customer orientation and consultative approach
Commercial awareness and decision‑making judgment
Structured problem solving and analytical thinking
Cross‑functional collaboration and influence
High degree of accountability, initiative, and autonomy
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