Applications Engineer, Services

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Job Description

Applications Engineer

Summary

Applications Engineer I

United States - Remote | Full-time

Hexagon Manufacturing Intelligence provides measurement and manufacturing technologies that help customers improve productivity, quality, and operational performance. This role supports customers and resellers by helping them successfully use supported software and application solutions.

The Applications Engineer I works closely with the Application Engineering team to support customer and reseller needs through technical support, software application assistance, training, and implementation activities. The role provides an opportunity to develop professional expertise in supported products and manufacturing applications while applying established procedures and learning from experienced team members. The Applications Engineer I communicates with customers in both English and Spanish and helps resolve application questions and issues in a timely, professional manner.

Job Responsibilities

Provide first-level technical and application support to customers and resellers, escalating complex or critical issues when additional expertise is required.

Assist with online customer training and application guidance for supported software products and workflows.

Support software application implementation and integration activities using established procedures and guidance from experienced Applications Engineers.

Assist with post processor modifications, custom reports, UCS, catalogs, and libraries as directed and within established processes.

Participate in customer introduction and follow-up activities to understand needs, provide updates, and help ensure issues are addressed.

Document customer interactions, troubleshooting steps, resolutions, and follow-up actions accurately and consistently.

Gather and communicate customer feedback to help improve products, services, documentation, and support processes.

Analyze application or technical issues using established troubleshooting methods, available documentation, and internal resources.

Escalate serious complaints, critical technical issues, or problems outside established procedures to the Applications Engineering Manager or appropriate technical resource.

Maintain a polite, helpful, courteous, and professional approach in all customer and internal interactions.

Build technical knowledge through formal training, independent research, mentoring, and other learning opportunities.

Collaborate with sales, service, applications engineering, and other internal teams to support customer outcomes.

Qualifications

Bachelor's degree in Engineering, Computer Science, Manufacturing, a related technical field, or equivalent combination of education and experience.

Fluent written and verbal communication skills in both English and Spanish.

Ability to learn and apply professional concepts, software applications, and established technical procedures.

Strong customer service skills and the ability to communicate technical information clearly to customers with different levels of technical knowledge.

Strong analytical, reasoning, troubleshooting, and problem-solving skills.

Ability to organize and prioritize multiple customer requests and assigned work while maintaining accuracy and follow-through.

Proficiency with Microsoft Office and the ability to learn new software tools and systems.

Ability to work independently on defined assignments while collaborating effectively with experienced engineers and cross-functional teams.

Strong attention to detail and commitment to accurate documentation.

Professional, courteous, and customer-focused communication style.

Work Environment

This is a fully remote U.S.-based position. The role is primarily computer-based and requires regular virtual communication with customers, resellers, and internal teams. The position requires the ability to maintain an effective home-office work environment, manage assigned work independently, and collaborate across a remote team. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions, consistent with applicable law.

Why Join Hexagon Manufacturing Intelligence

At Hexagon Manufacturing Intelligence, you'll have the opportunity to build technical expertise while helping customers use advanced manufacturing software and application solutions. This role provides a strong foundation for continued growth in application engineering, technical support, software implementation, and customer-facing technical services.

Explore Life at Hexagon

At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:

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Learn more at hexagon.com and get inspired by how we shape smart change across industries. #LI-AR1

Apply now

Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.

Information at a Glance

Division: Production Software

Job Title: Applications Engineer

Job Function: Service Application

Job Location (Short): Huntersville, NC, USA, 28078

Workplace Type: Remote

Workplace Details:

Req ID: 3172

Apply now

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.

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