Application Integration, Best Practices, Business Processes, Change Management, Communication Skills, DevOps, IT Service Management (ITSM), Java, JavaScript, Leadership, Microsoft Windows Azure, Process Analysis, Process Flow, Project Lifecycle, Protective Services, REST (Representational State Transfer), SOAP (Simple Object Access Protocol), SQL (Structured Query Language), ServiceNow, Single Sign-On (SSO), Staff Training, Systems Administration/Management, Team Player, Technical Writing, Technical/Engineering Design, Web Services, Work From Home
Join Our Team as a ServiceNow Applications Architect
Are you an experienced ServiceNow professional looking to make a significant impact in a dynamic environment? The Department of Family and Protective Services in vibrant Austin, TX, is seeking a skilled Applications Architect to lead the design, configuration, and implementation of our ServiceNow platforms. Enjoy the unique blend of a telework position with the excitement of occasional in-person meetings in Austin, a city renowned for its lively culture and innovation.
Key Responsibilities:
- Oversee the architecture, design, and integrity of ServiceNow platforms.
- Deliver hands-on configuration, development, and integration services.
- Provide high-level design and specifications for ServiceNow implementations.
- Design and implement various application modules and integrations with third-party applications.
- Enhance business processes using ServiceNow tools and best practices.
- Participate in process flow analysis and redesign.
- Work with remote teams and share best practices throughout the project lifecycle.
Requirements:
- 8 years of hands-on ServiceNow configuration, development, and integration experience.
- 5 years of expert knowledge in ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices.
- 5 years of working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, and Email modules.
- 5 years of experience architecting and implementing integrations with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email, and other relevant technologies.
- 3 years of excellent communication skills used in leading implementation activities and training staff.
Preferences:
- 7 years of industry and project experience with ServiceNow.
- 5 years of ServiceNow System Administrator and/or Implementation Specialist certification.
- 5 years of experience in technical documentation including design, implementation, and configuration plans.
- 5 years of experience implementing Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB.
- 3 years of technical knowledge in programming such as Java, JavaScript, SQL, etc.
If you're ready to take on a challenging role in a supportive and forward-thinking environment, apply now to become a key part of our team. We look forward to welcoming you to Austin, TX!
Subject Line: ServiceNow Applications Architect Opportunity in Austin, TX
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Abacus Service Corporation