Applications Analyst III

Job Summary

The Applications Analyst III is responsible for production support, ensuring high availability of supported systems, project management, process improvement, quality assurance, and customer satisfaction. This role involves evaluating department policies and procedures to recommend solutions to upper management. It is also part of an IT retention plan, providing a career path and opportunities for skill development within IT.

Job Responsibilities

• Serve as a Subject Matter Expert (SME) for multiple ambulatory and EHR applications, offering advanced support, troubleshooting, and workflow guidance across integrated systems and modules.
• Independently manage complex support tickets, enhancements, and project workstreams, ensuring timely resolution and successful delivery across multiple Epic modules and related applications.
• Analyze, interpret, and present complex technical and operational information to leadership, stakeholders, and end users, translating system functionality into clear, actionable recommendations.
• Lead cross-functional problem-solving efforts involving multiple Information Services pillars, functional areas, security considerations, and hardware dependencies to achieve effective solutions.
• Collaborate with Build and Planning teams to scope projects, evaluate enhancement requests, define requirements, and recommend system design solutions that align with organizational objectives.
• Develop and promote best practices for integrated application design, configuration, and support, ensuring consistency, scalability, and adherence to regulatory and organizational standards.
• Provide strategic consultation and solution recommendations by evaluating multiple options, identifying risks and benefits, and presenting well-supported recommendations to stakeholders.
• Create business cases, decision documents, and executive-level presentations to support complex initiatives and obtain approval for system enhancements, projects, and operational changes.
• Facilitate patient safety escalations and resolve highly complex application, security, and workflow issues, ensuring system reliability and minimizing operational impact.
• Lead implementation and transition activities for new builds, upgrades, and projects, including coordination of testing, change control processes, end-user communication, and post-deployment support.
• Drive continuous improvement initiatives by tracking performance metrics, identifying trends, establishing workgroups, and implementing process improvements that enhance operational efficiency and customer satisfaction.
• Support organizational and industry leadership efforts by participating in governance activities, developing training and project materials, contributing to department-wide initiatives, and representing the organization at professional forums, conferences, and user groups when appropriate.

Required Skills & Experience

• Epic experience.
• Three (3) years of clinical, healthcare operations, revenue cycle, information technology, or healthcare information technology experience.

Preferred Skills & Experience

• Experience in implementations.