Application Support Specialist - Tier 1

Job Title

The Application Support Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications. The candidate will perform technical and application support functions.

Job Duties:

• Provide tier 1 support for Division applications
• Provide first-level contact for incoming service requests
• Review incoming service requests for knowledge base solutions
• Collect information from users for service requests
• Track, route, and redirect unresolved service requests to correct resources
• Escalate complex issues to Tier 2 Service Desk resources
• Provision application access
• Identify and Route Data Exceptions
• Walk users through problem-solving steps
• Convey resolutions of service requests to users
• Resolve and Close low-level service requests
• Perform proper recording and documentation of activities and solutions
• Perform periodic knowledge base review
• Perform user access audits
• Perform user acceptance testing

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**