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Application Support Specialist - Remote / Telecommute

CYNET SYSTEMS

  • Boston, MA
  • 1 day ago
  • Remote
  • $19–$24 Per Hour
  • Temporary
  • Contractor
  • Part-time

Highlights

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

Numbers & Facts

LocationBoston, MA (
Remote
)
Job TypeTemporary, Contractor, Part-time
Salary$19–$24 Per Hour
HeadquartersBoston, MA, US

Description

Job Overview:

Pay Range: $19.00hr - $24.00hr

Requirement/Must Have:

  • 5+ years of IT experience.
  • 1 3 years of insurance industry experience (preferred).
  • Experience conducting user access reviews (preferred).
  • Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required.
  • Proficient with Microsoft Office (Word, Outlook, Excel).
  • Experience with Guidewire Suite.
  • Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.
  • Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity.
  • Ability to think creatively and "outside the box".
  • Experience writing clear technical "how-to" guides.

Responsibilities:

  • Provide clear, timely, and professional communication to internal customers regarding their tickets.
  • Collaborate with senior team members and other support teams to identify defects and assess user impact.
  • Learn and understand new functionality implemented in monthly releases.
  • Identify opportunities for continuous improvement.
  • Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day).
  • Participate daily in required team and support group meetings.

Skills:

  • IT Support.
  • ServiceNow.
  • Jira.
  • Microsoft Office.
  • Guidewire Suite.
  • Microsoft Power Platform.
  • Power BI.
  • Power Apps.
  • Power Automate.

Benefits:

Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.


About Cynet Systems


Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

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