Application Support Specialist

The Application Support Specialist is responsible for supporting end-users, troubleshooting application errors as well as collaborating with testing and development teams to support platform enhancements. Duties: Serve as point of contact of end-users, providing active support in diagnosing/ troubleshooting application issues and ensuring customers have a positive experience using the platform.

Hansen Talent Group is seeking a technical specialist to join an application development team in the greater Columbia, SC area. The ideal candidate has experience troubleshooting user applications with a background in customer service and an interest in moving towards development/testing oriented careers. 

The Application Support Specialist is responsible for supporting end-users, troubleshooting application errors as well as collaborating with testing and development teams to support platform enhancements. 

Duties:

• Serve as point of contact of end-users, providing active support in diagnosing/ troubleshooting application issues and ensuring customers have a positive experience using the platform. 
• Work with customers to identify opportunities to improve their experience and ensure successful application use. 
• Provide Tier I application support, troubleshooting issues based on initial diagnosis and escalating more complex issues to the development and testing teams. 
• Run reports to identify reoccurring issues and bugs, collaborate with testing and development teams to improve these areas of user experience. 
• Support testing efforts and validating functionality, documenting findings and sharing with the team. 
• Develop knowledge base articles to support troubleshooting and trainings.

Qualifications:

• Bachelor's Degree 
• Hands-on experience troubleshooting and supporting SaaS platforms and applications.

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