Application & Support Specialist

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RAYUS Radiology is looking for an Application & Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an Application & Support Specialist, you will be responsible for administrative duties, with a primary focus on data integrity, workflow optimization, and user support. This role supports key systems such as the Referring Physician Database (RPD), Radiology Information System (RIS), Provider Portal and Patient Portal ensuring accurate and reliable data. The Applications & Support Specialist resolves data flow issues, manages user access, and collaborates with internal teams and IT to troubleshoot and implement solutions. In addition, this role contributes to related market training by identifying inefficiencies and helping deploy new tools or features.

This is a full-time position working 40 hours per week. Shifts are Monday-Friday from 8:00am-4:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(90%) Administrative and Operational Duties

• Ensure the accuracy and integrity of provider, location and patient data by regularly reviewing and updating system records.
• Investigate and resolve data-related discrepancies such as failed fax transmissions and duplicate patient records.
• Assist in managing user accounts and access permissions for the Provider and Patient Portals.
• Provide support and technical assistance to internal departments, healthcare providers, and patients for issues related to portals.
• Identify and suggest improvements to existing processes to increase efficiency, enhance data accuracy, and reduce errors.
• Assist in the development and maintenance of related workflow documentation, training materials, and support resources.
• Support team member and market training, onboarding, and performance by sharing best practices.
• Monitor and prioritize incoming requests, ensuring timely and effective responses.
• Collaborate with Applications & Support Coordinator, IT, and cross-functional teams to troubleshoot and resolve interface or system-related issues, escalating when necessary.
• Maintain clear and consistent communication with the Applications & Support Coordinator and leadership to support operational efficiency and user satisfaction.

(10%) Other Duties as Assigned