Overview:
The Application Support Sr. Analyst provides enterprise-level support for MRO product lines, with a primary focus on the preparation, validation, and timely submission of regulatory quality data required by the Centers for Medicare & Medicaid Services (CMS) and The Joint Commission (TJC). This role manages submission activities across multiple facilities, ensures data accuracy and adherence to regulatory requirements and deadlines, and collaborates with clinical, operational, compliance, and IT teams to support successful submission outcomes. The ideal candidate will have experience with healthcare regulatory quality reporting, strong data-validation and problem-solving skills, and the ability to manage complex quarterly and annual submission cycles while delivering exceptional customer service.
Responsibilities:
- Primary focus is on preparation, validation, and submission of regulatory data and reports required by Centers for Medicare & Medicaid Services (CMS) and The Joint Commission (TJC) annual and quarterly. This role ensures compliance with federal healthcare regulations, submission timelines, and data integrity standards while collaborating with clinical, operational, compliance, and IT teams.
- Own end-to-end execution of CMS and TJC quarterly and annual submissions, including eligibility confirmation, file validation, submission, client notification, and closeout for all facilities.
- Maintain the submission tracker and status dashboard so that every facility in an active submission cycle always has a clearly documented status and a named owner.
- Monitor CMS and TJC regulatory updates, submission deadlines, and specification changes, and incorporate them into submission workflows and documentation in a timely manner.
- Perform resolution of user-reported issues related to MRO healthcare product applications and related systems and technology. Effectively utilize product documentation, general technical knowledge, troubleshooting processes, diagnostic tools, and other resources to resolve user issues. Develop and maintain knowledge to improve team capacity to resolve issues quickly.
- Participate in the creation, updating, and maintenance of training courseware and other user reference materials such as training videos, course outlines, and training/reference guides as required.
- Promote client and employee user satisfaction through excellent customer service. Consistently demonstrate responsiveness, proficiency, proactiveness, and interpersonal skills. Communicate using native ticketing, instant message, or through a VOIP or telephony solution.
- Adhere to established procedures and protocols. Document actions and prescribed information in ticketing systems and other tools or applications.
- Develop technical support capabilities to assist with other support activities as needed.
- Other Duties: As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!
Qualifications:
- Knowledge of CMS and Joint Commission regulatory quality submission requirements.
- Strong attention to detail and data validation skills; comfortable reviewing large, complex datasets for accuracy and completeness.
- Ability to manage multiple facility submissions simultaneously against firm regulatory deadlines in a fast-paced environment.
- Ability to investigate, diagnose, and resolve complex software issues, coordinating with development and infrastructure teams when necessary. Driving enterprise issue prevention.
- Experience with basic database interactions (e.g., querying and analyzing data in Microsoft SQL Server or similar systems).
- Basic experience with software engineering platforms, web applications, hosting, security, databases, back-end systems, and front-end user interfaces.
- Demonstrated skillset with commercial ITSM tools (Jira, ServiceNow, etc.)
- Demonstrated skillset with Microsoft 365 Suite, basic Windows and MacOS troubleshooting, and basic troubleshooting of browser-based applications (e.g. utilizing the Chrome developer tools).
- Demonstrated skillset with utilizing emerging AI technologies such as Microsoft Copilot, Claude, Gemini, Cursor, or equivalent.
- Responsiveness and ownership mindset
- Ability to use data validation tools and methods utilizing strong attention to detail.
Preferred Education and Experience:
- Prior experience with CMS, TJC, or other healthcare regulatory quality reporting programs (e.g., HQR, IPFQR, HBIPS).
- Experience documenting or improving operational workflows and SOPs.
- Minimum of 2+ years of experience in a technical support role, preferably with exposure to both customer interaction and technical troubleshooting in a healthcare environment.
- Experience with or knowledge of regulatory quality submissions.
- Experience with EMR systems, standards, and terminology.
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience) preferred.
Total Compensation
Base pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Salary Range
It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.
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Pay Range:
USD $67,300.00 - USD $90,900.00 /Yr.