Application Support Engineer (Support Executive)

Professional Summary

Experienced Application Support Executive (L1) with over 10 years of expertise in providing front-line technical and application support to end users. Skilled in handling incident tickets, resolving technical issues, escalating to appropriate teams, and ensuring excellent customer communication. Demonstrates strong ownership, documentation, and collaboration within cross-functional teams. Proficient in Microsoft Office tools, ticketing systems, and basic IT troubleshooting with a customer-focused mindset.