Dunhill Government Solutions is hiring an Application Support Engineer to provide 24x7 operational support for mission-critical enterprise applications across production and non-production environments for a federal civilian program. Working in an ITIL-structured environment and applying problem management best practices, you will own application monitoring, incident and major incident management, and root cause analysis, with a strong focus on fault and performance monitoring, service restoration, and the implementation, integration, testing and support of distributed applications. This is a full-time telework role for candidates in the San Antonio, TX area.
Responsibilities:
- Provide 24x7 support for mission-critical enterprise applications across production and non-production environments
- Lead the resolution process for complex problems requiring in-depth evaluation of complicated variables
- Perform application monitoring, alert management, and fault/performance monitoring and reporting
- Manage incidents and major incidents, coordinating cross-functional resolution efforts
- Conduct root cause analysis (RCA) and drive risk remediation activities
- Execute change management, release management, and runbook-driven service restoration procedures
- Support Windows, Linux and UNIX server patching, and database patching/support
- Support application onboarding into production operations
- Maintain operational documentation and contribute to knowledge management
- Translate technical issues and concepts into terms non-technical staff and clients can understand
- Manage multiple assignments and prioritize work in a frequently changing environment
- Contribute to continuous service improvement, automation and operational excellence initiatives
- Work as a self-starter and team player, communicating effectively with team members, managers and clients
Required qualifications:
- Associate's degree OR 4+ years of relevant work experience
- 2-5 years of experience in Incident Management and Problem Management (or equivalent relevant experience)
- Solid understanding of problem management best practices; ability to work within an ITIL-structured environment
- ITIL Certification and/or Problem Management Certification
- Demonstrated ability to quickly understand complex systems; strong analytical and troubleshooting skills
- Experience with application monitoring and fault/performance monitoring tools
- Able to work a non-standard schedule, including evening, overnight and/or weekend shifts
Preferred: Bachelor's degree in Business, Information Systems or a related field.
Location: Full-time telework, San Antonio, TX area. No travel required.
Schedule: Full-time, 40 hours/week, including evening, overnight and/or weekend shifts as needed for 24x7 support.
US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.
Compensation: $66,500 - $86,000 per year
#cjpost