Job Title: Application Support Engineer
Durations: Long-Term
Location: Kansas City, Kansas
Job Description:
5 - 8 years' experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support)
Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe, and Engineering Applications.
Strong troubleshooting skills across applications, databases, and hybrid cloud environments
Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service
Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management)
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communication, including ability to explain technical issues in simple terms that non-IT staff can understand.
Issue tracking and reporting using tools
Technical Skills Required (mandatory; 4+ skills from below):
Bluebeam
Adobe Suite
Microsoft Office
Autodesk Applications
Bentley Applications
Basics of SQL
Basic understanding of CAD Applications
HQMS
Clarity
Production Support Focus
Priority 1 Must Have
Application Support / AMS 5 8 Years
Engineering Application Support
Bluebeam
Adobe Suite
Microsoft Office
Production Support
Priority 2 Preferred
Autodesk / Bentley Applications
SQL Basics
CAD Applications
ITIL / Incident Management
RCA & Sev-1/Sev-2 Support
Nice to Have
HQMS
Clarity
Hybrid Cloud Troubleshooting
Issue Tracking & Reporting
Education & Experience
5 8 Years Application Support
Engineering/IT background preferred