Application Support Engineer

Job Title: Application Support Engineer

Location: Alpharetta, GA (Onsite 5 Days)

Duration: Contract To Hire

Job Description:

Looking for a talented Application Support Engineer Senior to provide technical production support, managing/troubleshooting, deploying customer care applications, and upcoming technology needs like cloud migration etc. You will also be diagnosing and fixing operational issues with our high-volume transaction processing applications, products, and platforms. Using product knowledge, subject matter expertise and technical skills, you will provide the highest level of service to resolve the client/customer's issues.

What you will do:

• System Management: Provide oversight, governance, and technical expertise for Windows, Linux servers and Azure Cloud, including hardware sizing, monitoring, and optimization among others

• Cloud Expertise: Support cloud environments on Azure, ensuring seamless integration with applications and optimizing cloud resources for performance and cost-efficiency

• Monitoring & Performance: Utilize tools such as Dynatrace, Splunk, Moogsoft to monitor application performance and tie application usage back to infrastructure configuration

• Database: Knowledge to drive efficiency for Oracle and SQL database configuration and usage, ensuring optimal performance.

• Network & Security: Understanding Networking architecture in a typical Datacenter, firewalls, Load Balancers, VIPs, Certificates and how the Certificate renewal process works etc.

• High Availability & Disaster Recovery: Design, provide configurations, and validate High Availability (HA) and Disaster Recovery (DR) solutions to ensure business continuity

• Documentation & Standards: Maintain comprehensive architectural documentation of IT configurations and procedures, adhering to industry best practices

Support:

o Triage and resolve client requests and incidents.

o Analyze internal alerts coming from various monitoring tools like Splunk, SiteScope, Dynatrace etc.

o Analyze code and participate in root cause analysis.

o Participate in on-call rotation.

o Work closely with product development teams to review operational readiness of production changes.

o Work in a team environment as well as independently to resolve issues with minimal supervision.

o Involve in release deployments and validation.

What you will need to have:

• Bachelor’s degree required; relevant, equivalent work experience may be substituted for degree requirement.

• Minimum 10 years of Software development experience in Microsoft technologies (C#, .Net) and/or Java technologies

• 3 years of experience in Cloud Technologies like Azure

• Experience with multi-tier architecture applications

• Experience in Webservices like SOAP and REST

• Strong troubleshooting and problem-solving skills to identify and resolve application issues.

• Strong understanding of network concepts

What would be nice to have:

• Experience with Service Now for Incident, Case, Problem and Change Management

• Familiarity with monitoring tools like Splunk, Dynatrace

• Experience writing scripts using Python, PowerShell, Linux/Unix Shell scripting for automating middleware maintenance.

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