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Application Support Analyst

Syntricate Technologies Inc

  • Tampa, FL
  • 30+ days ago
  • $60 Per Hour

Highlights

Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.

Numbers & Facts

LocationTampa, FL

Description

Application Support Analyst
Tampa, FL (3 days onsite - Hybrid)
6+ months CTH
Web Cam Interview

$60/Hr on W2

Notes:
  • Looking for 5 + years in application Support working with ETL tools preferably Ab Initio (but others would work too)
  • MUST have good skills in Unix (shell) script writing and Oracle SQL scripts writing.
  • This profile would be more on the application development side and will not be a a system admin (so do not send SA's)
  • Will convert to FTE.
Application Support Analyst (a nice to have is : Bigdata Hadoop/Hive experience)
  • The Apps Support Sr Analyst is a seasoned professional role.
  • Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area.
  • Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
  • Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
  • Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
  • Strong communication and diplomacy skills are required.
  • Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.
  • Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.
  • Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
  • Perform technical operational tasks on routine basis within OLA.
  • Trouble shooting issues reported by users and issues self-detected within SLA Independently resolve all known issues and 80% of newly occurred issues, including data investigations.
  • Monitoring and recover all processes.
  • Maintain environment stabilities
  • Coordinate with Level 3 ad Development team on resolving issues in PROD environment and provide feedback.
  • Collect environment improvement points and provide a plan to Development team and application owners.
  • Planning and coordinating release knowledge sharing, migrations, disaster recovery Documentations
  • Provide knowledge and support training for new team members
  • Develop support-script and simplify-issue-investigation scripts
  • Take lead on new implementations and rollouts
Qualifications:
  • 4+ years of experience in application development and/or Application support
  • 3+ years in Ab Initio and Database related projects
  • 3+ years with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic
  • Knowledge on IT service process ITIL and have mindset of DevOps
  • Knowledge on Abinitio, Hadoop and shell scripting is preferred
  • Knowledge on Finance accounting domain
  • Strong oral and written communication skills.
  • Attention to detail troubleshooting Log analysis skills though out application components
  • Willing to work flexible hours.
Education:
  • Degree in Computer Engineering, or equivalent experience

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