Application Support Analyst

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. "If you are interested, feel free to reach out to me directly at aksham.kumar@honorvet.com or call/text at (551) 220-9887." .

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring.

Job Title: Application Support Analyst
Location: Raleigh NC, 27607
Duration: 12 Months
Work Mode: Hybrid (2 days onsite/week)
 
Job Description:

• Help external customers and service providers using the system.
• Requires strong customer service skills.
• Focuses on application support rather than hardware.
• Requires moderate technical and troubleshooting experience.
• Operations & Maintenance (O&M) Support Responsibilities
• Monitor and address Client issues that front-line Help Desk staff cannot resolve.
• Diagnose issues to determine root causes.
• Resolve isolated problems when possible.
• Escalate broader or system-level issues to the development team as needed.
• Work closely with business and technical teams to troubleshoot and analyze issues.
• Reproduce, isolate, and document complex problems.
• Provide resolutions using temporary process changes and support testing of fixes and patches.
• Assist with staging or test environment setup when required.
• Recommend product or process improvements based on observed trends or patterns.
• Serve as a liaison between Business, Program Management, System Development, and A&I Technical Architecture teams.
• Support the coordination, budgeting, approval, and implementation of system change requests.

Required Skills/Qualifications:

• 3 years of experience and knowledge of browser-based applications.
• 5 years of experience researching, analyzing and interpreting automated system problems.
• 3 years of experience working in an Application Support-based (not hardware) helpdesk environment.
• 3 years of experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.

 
"If you are interested, feel free to reach out to me directly at aksham.kumar@honorvet.com or call/text at (551) 220-9887."