Highlights
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. Provide resolutions using temporary process changes and support testing of fixes and patches.
Numbers & Facts
| Location | Raleigh, NC |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
Description
Role : Application Support Analyst
Location: Raleigh, NC (Hybrid-2 days onsite work required)
Duration: 11+ Month
Type: Contract
Interview : in-person interview
Job descriptions:
Overview
Operations & Maintenance (O&M) Support Responsibilities
Technical & Cross-Team Collaboration
Coordination & Communication
Required Skills:
Location: Raleigh, NC (Hybrid-2 days onsite work required)
Duration: 11+ Month
Type: Contract
Interview : in-person interview
Job descriptions:
Overview
- Application/Production Support role for the Child Welfare/PATH NC application.
- Provides assistance to external customers and service providers using the system.
- Requires strong customer service skills.
- A working knowledge of North Carolina's Child Welfare program is highly desired.
- Focuses on application support rather than hardware.
- Requires moderate technical and troubleshooting experience.
Operations & Maintenance (O&M) Support Responsibilities
- Monitor and address county issues that front-line Help Desk staff cannot resolve.
- Diagnose issues to determine root causes.
- Resolve isolated problems when possible.
- Escalate broader or system-level issues to the development team as needed.
Technical & Cross-Team Collaboration
- Work closely with business and technical teams to troubleshoot and analyze issues.
- Reproduce, isolate, and document complex problems.
- Provide resolutions using temporary process changes and support testing of fixes and patches.
- Assist with staging or test environment setup when required.
- Recommend product or process improvements based on observed trends or patterns.
Coordination & Communication
- Serve as a liaison between Business, Program Management, System Development, and A&I Technical Architecture teams.
- Support the coordination, budgeting, approval, and implementation of system change requests.
Required Skills:
- Experience and knowledge of browser-based applications
Experience researching, analyzing and interpreting automated system problems. - Experience working in an Application Support-based (not hardware) help desk environment.
- Working knowledge of social services and Child Welfare program.
- Working knowledge of the PATH NC application and functionality.
- Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.