Application Support Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Application Support Analyst

Job Title: Systems Analyst IV

Agency: Health & Human Services Comm

Department: TIERS Elgblty Apps Staff

Posting Number: 19856

Closing Date: 08/26/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $5,098.66 - $8,304.83

Pay Frequency: Monthly

Salary Group: TEXAS-B-23

Shift: Day

Additional Shift:

Telework:

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 1609 CENTRE CREEK

Other Locations:

MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11

ISM,IT,Z Prefix

Brief Job Description:

Performs complex Information Technology (IT) data analysis, creating data queries, validating retrieved data, and providing data analysis as needed. Serves as a data analysis subject matter expert in requirements gathering meetings, assists customers in interpreting data results, and refines results as needed to meet requirements. The position demands great responsibility, experience, capability, and dedication.

Essential Job Functions (EJFs):

Serves as an analyst for Application Support unit daily operations with primary emphasis on gathering and providing technical analysis of data residing in or interfacing with the IT Social Services Applications. (40%)

Serves as liaison between program-area, development, and other HHSC IT Social Services Applications staff to provide mentoring, consultation, and documentation assistance regarding data gathering and analysis within all IT Social Services Applications eligibility systems. (20%)

Provides assistance to developers, system analysts, or customers on system applications, software, and hardware and production support to users of TIERS and other SSA eligibility systems and applications. (20%)

Performs complex analysis to diagnose system problems and suggests a corrective action plan. (10%)

Provides quality-assurance-related consultation to, or oversight of, projects, assignments or special initiatives. (10%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of Health and Human Services IT Applications and eligibility systems (TIERS, State Portal, YourTexasBenefits.com).

Skill in communicating effectively both orally and in writing.

Ability to work professionally with a broad range of stakeholders.

Ability to establish and maintain effective and harmonious working relationships.

Ability to gather, assemble, correlate and analyze facts.

Ability to research, prepare, and direct information effectively.

Ability to develop and evaluate procedures and processes.

Ability to prepare concise user resource documents and related artifacts.

Skill in developing creative and workable solutions to complex problems and issues.

Skill in communicating effectively both orally and in writing.

Ability to provide consultation to other Social Services Applications staff.

Ability to analyze and interpret technical information system documentation/specifications.

Ability to communicate in writing, translating user/business needs into a technical style, and communicate technical instructions to system users.

Knowledge of database structures (Oracle preferred).

Knowledge of SQL or other database query language.

Knowledge of Linux.

Knowledge of Python in database applications.

Knowledge of MS Office applications.

Knowledge of quality assurance principles and best practices.

Knowledge of process improvement best practices and instantiating continuous process improvement actions.

Knowledge of Systems Development Life Cycles in Agile methodology.

Knowledge of HHSC automated systems and reports.

Knowledge of Texas Works and/or Long Term Care Services (Community Care/Medicaid Eligibility).

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Preferred graduation from an accredited four-year college or university with major course work in IT/computer sciences. Minimum of three years of experience with the State of Texas Health and Human Services organization required, with focus on eligibility programs or systems information management. Preferred experience working professionally with a broad range of stakeholders. Preferred knowledge of State of Texas, Health and Human Services (HHS) eligibility programs. Experience working with Texas HHSC automated eligibility systems preferred. Relevant experience that exceeds the minimum requirement may be substituted for the education requirement on a year-for-year basis.

Additional Information:

Applicants must be willing to work a regular Monday through Friday schedule, on site in the Austin office.

Applicants who fail to follow the written instructions in completing the State of Texas employment application will be disqualified.

The posted salary range reflects the minimum and maximum for this position allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual Chapter 7.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.