Application Support Analyst

WHAT'S IN IT FOR YOU

• Competitive salary starting at $81, 325.80 with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU'LL DO

• Exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort (MCR).
• Provide leadership and mentoring to other IT Application Support Analyst, and IT Support Technicians including Coordinating and reviewing the work of others, training, and coaching.
• Facilitating problem solving through best practices.
• Resolve complex hardware and software malfunctions.
• Schedule and facilitate end user training.
• Schedule and facilitate application testing and validation.
• Integrate and interface hardware or software.
• Make technical presentations internally and to outside departments.
• Determine performance, capacity, and utilization for system components.
• Assist in planning migrations to new or improved hardware and software products.
• Monitor application changes and additions to the systems.
• Monitor service levels.
• Monitor vendor remote access.
• Monitor access of secure IT locations to ensure IT policies and procedures are followed.
• Research new or updated technology.
• Act as liaison between IT Operations and other functional units for escalation purposes.
• Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
• Perform other job-related duties as assigned.

WHAT YOU'LL BRING

• A Bachelor's degree (Preferred in Engineering, IS or Technical Degree). Three (3) additional years of Application Support related experience may be considered in lieu of degree requirements.
• Three (3) years of on-the-job experience in a technical field.
• Industry specific knowledge of products utilized in Hotel Management, Gaming, Finance and Food & Beverage preferred.