Application Specialist

The Application Specialist is responsible for providing technical support, troubleshooting, and optimization of enterprise software systems. This role ensures the reliability, performance, and integration of mission-critical business applications supporting financial, operational, and housing management systems. The Application Specialist collaborates with internal IT teams, developers, and third-party vendors to maintain application functionality, resolve technical issues, and support system enhancements that improve operational efficiency.

Key Responsibilities

• Provide technical support and maintenance for enterprise business applications, including financial and housing management systems.
• Diagnose and troubleshoot application performance issues, system errors, and integration problems.
• Coordinate with software developers, system administrators, and external vendors to resolve application incidents and implement solutions.
• Assist in system integration activities and data workflows between enterprise applications and databases.
• Develop and execute SQL queries to support troubleshooting, reporting, and data validation tasks.
• Monitor application performance and recommend system improvements or optimizations.
• Maintain accurate technical documentation, application support procedures, and troubleshooting guides.
• Participate in system testing, upgrades, and implementation of application enhancements.
• Ensure application support activities comply with security policies, governance standards, and government IT requirements.

Minimum Experience

• Minimum of seven (7) years of professional experience supporting enterprise business applications in a production environment.

Required Technical Skills

• Enterprise application support and maintenance
• SQL and database query development
• Application troubleshooting and root cause analysis
• Systems integration and data workflow management
• Technical documentation and process improvement

Preferred Qualifications / Technologies / Certifications

• Microsoft Certified Solutions Developer (MCSD)
• Microsoft Office Specialist (MOS) Expert
• Other relevant enterprise application or software certifications