Application Services Business Analyst

Application Services Business Analyst

Pontiac

Contract

Needed: Business Analyst - Application Services.

W2, Self-represented. No 3rd party vendors or assistance requested.

Location: Pontiac, Michigan; Hybrid.

Long term contract; W2 employment

Experience Level: 4+ Years

OVERVIEW

We are seeking an experienced Business Analyst to join our Application Services team. In this role, you will bridge the gap between business needs and technology solutions by conducting business process analyses, gathering detailed requirements, and facilitating application testing. You will work across multiple concurrent initiatives-including upgrades, maintenance, and system enhancements-while serving as Tier 2/3 support for production incidents.

KEY RESPONSIBILITIES

• Requirements & Process Engineering: Conduct business process re-engineering, needs assessments, and workflow analyses. Develop detailed business requirements, use cases, and process maps using industry-accepted practices.
• IT & Business Alignment: Collaborate under supervision to align IT solutions with strategic business initiatives. Translate user needs into detailed specifications for software developers and program designers.
• Testing & Quality Assurance: Organize, facilitate, and execute application testing and User Acceptance Testing (UAT) to ensure solutions satisfy stakeholder requirements.
• Production & Incident Support: Act as 2nd and 3rd level support for production incidents. Facilitate troubleshooting and issue resolution internally and externally with third-party vendors across multiple applications.
• Project & Initiative Delivery: Multi-task and support multiple projects simultaneously, including system upgrades, application maintenance, and enhancement cycles within an Agile framework.

QUALIFICATIONS & REQUIREMENTS

• Experience: 4+ years of experience as a Business Analyst or in a similar role within Application Services or IT.

• Process & Testing Expertise: Proven track record in process re-engineering, business requirement documentation, use case creation, and test script execution.

• Technical & SDLC Understanding: High-level understanding of core IT concepts, systems architecture, and the Software Development Life Cycle (SDLC) using Agile methodologies.

• Tools & Environment Experience:

• Azure DevOps (for user story/task management and defect tracking)

• MS Visio (for process flows and diagrams)

• Microsoft 365 Services (including SharePoint Online and MS Teams)

• Troubleshooting & Vendor Management: Demonstrated ability in Tier 2/3 production incident support and vendor coordination.

• Adaptability: Highly organized, flexible, and capable of managing multiple priorities in a dynamic environment.

PREFERRED QUALIFICATIONS

• Hands-on experience with Salesforce administration, implementation, or integration projects.

Why work at OpTech?

OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.

OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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