Application / Production Support Operations Engineer - Linux, AutoSys & OpenShift

Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members. Our Client, an IT Services and Consultant company, is looking for an Application / Production Support Operations Engineer - Linux, AutoSys & OpenShift for their Charlotte, NC/Irving, TX/Minneapolis, MN location.

Our Client, an IT Services and Consultant company, is looking for an Application / Production Support Operations Engineer - Linux, AutoSys & OpenShift for their Charlotte, NC/Irving, TX/Minneapolis, MN location.
 
Responsibilities:

• Drive adoption of core tooling and align to ITIL services
• Execute incident, problem, change and release management across a wide range of applications and technologies
• Drive remediation activities, run incident bridges, and provide status on active issues
• Drive root cause identification and preventative actions
• Effectively multi-task across a wide range of activities
• Communicate effectively (both verbal and written) across multiple teams
• Work with vendors and vendor products to troubleshoot issues
• Identify gaps and single points of failure in current technology process or design
• Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
• Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
• Drive identification and development of automation for repetitive tasks
• Ensure quality, security and compliance requirements are met for supported area
• Execute daily maintenance tasks and proactive review of the production environment
• Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester

 
Requirements:

• SQL, Autosys, Openshift/Kubernetes, Linux, Shell scripting, AI-adoption
• Will require some off hour support and on-call rotation for system changes and issue investigation and coordination with offshore teams.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities