Application Lead :: Washington, DC (Remote)

Application Lead - Washington, DC (Remote)

Duration: 12 months

Key Responsibilities:

• Lead cross-team coordination to maintain environment stability and readiness for release/testing.
• Manage environment change activities, ensuring compliance with governance processes.
• Create and manage ServiceNow requests/incidents; handle vendor support cases for timely resolution.
• Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams.
• Handle critical incident management for high-severity outages, including triage and post-incident actions.
• Maintain and ensure accuracy of key technical artifacts.
• Ensure effective monitoring/alerting and analyze trends to improve reliability.
• Identify and implement automation improvements and drive cloud/supplier cost optimization.

Required Skills:

• Strong SQL skills and hands-on Linux/UNIX operations experience.
• Experience with Kafka/Confluent and integration/data movement patterns.
• Experience supporting multi-environment application operations across on-prem and cloud.
• Proficiency with ServiceNow and vendor support escalation management.
• Monitoring/log analysis experience with Splunk Enterprise.
• Working knowledge of Agile delivery and related tools.
• Ability to produce and maintain technical documentation.
• Strong communication and facilitation skills, especially under pressure.