Application Engineer II

Summary:

Location: Greenville, SC

Duration: 12 Months

Responsibilities:

• Serve as the primary technical owner for the Windows Virtual Desktop environment.
• Manage the platform at the image, session, and application delivery level.
• Support ongoing migration and stabilization efforts post-PowerVDI transition.
• Identify, track, and resolve top VDI pain points affecting engineering users.
• Drive measurable improvement in perceived desktop responsiveness and application reliability.
• Manage Windows VDI base image lifecycle including OS patching/rollback, application deployment, and standardization.
• Support and lead ongoing user data migration efforts from legacy environments.
• Manage user onboarding workflows and access provisioning for new and migrating VDI users.
• Resolve complex application compatibility issues on Windows VDI.
• Serve as the escalation point for desktop-tier issues affecting engineering productivity.
• Monitor VDI session performance, resource consumption, and concurrency patterns.
• Provide capacity data to inform provisioning decisions and cost benchmarking by engineer persona.
• Support migration of Windows deployment processes toward more automated, standardized models.
• Ensure Windows VDI environments meet cybersecurity standards.
• Support vulnerability remediation workflows coordinated by the company's security and compliance initiatives.
• Collaborate closely with the DT team on underlying infrastructure changes, networking, and cloud capacity.

Requirements:

• Deep expertise with Windows Server, Active Directory, Group Policy, and Windows application delivery.
• Experience troubleshooting complex application compatibility and performance issues in a multi-user desktop environment.
• Experience with enterprise VDI platforms (e.g., Citrix Virtual Apps and Desktops, VMware Horizon, AWS WorkSpaces, or equivalent).
• Proficiency with Windows image management, patching, and lifecycle tooling (SCCM/Intune or similar).
• Strong understanding of user profile management, roaming profiles, and folder redirection in virtual environments.
• Windows Virtual Desktop Infrastructure administration experience in an enterprise environment.

Preferred Skills:

• AWS WorkSpaces or cloud-based VDI administration experience.
• Experience in a dual protocol (Windows/Linux) mixed VDI environment.
• Experience supporting engineering or scientific applications in a VDI environment.
• Familiarity with software packaging, deployment automation, and Software Store/app delivery models.
• Scripting skills (PowerShell) for administration and automation.