Application Developer II
The Application Developer II is responsible for the day-to-day administration, configuration, development, support, maintenance, and enhancement of the Salesforce environment, including Sales Cloud (CRM), Commerce Cloud, Marketing Cloud, and supporting integrations and systems. This role partners with functional leaders and the Solutions Development team in an Agile, iterative delivery model to refine requirements, manage and execute work from a prioritized backlog, and deliver enhancements through sprint-based or flow-based practices. The Application Developer II builds and tests declarative and programmatic solutions (e.g., flows, security, objects, Apex, integrations, and automation), deploys changes following internal change management procedures, and applies Salesforce best practices to deliver secure, scalable solutions that improve user adoption, data quality, and platform health.
What you'll do
Partner with business stakeholders to understand processes and translate requirements into Salesforce CRM solutions (declarative and programmatic)
Administer and configure Salesforce CRM (users, roles, profiles/permission sets, sharing model, org-wide defaults, page layouts, record types, validation rules, and approval processes)
Design, build, and maintain CRM automation using best-practice declarative tools (Flow, Lightning App Builder, Dynamic Forms, and related features)
Administer Salesforce Commerce Cloud in Business Manager, including roles/permissions, sites, catalogs, promotions, content assets, and scheduled jobs
Develop and maintain Commerce Cloud storefront and backend capabilities (e.g., SFRA/cartridges, server-side JavaScript, OCAPI/SCAPI, and integrations) using established coding standards and review practices
Monitor and troubleshoot Commerce Cloud operations (e.g., jobs, feeds, integrations, and storefront performance), diagnose defects, and implement fixes and preventative improvements
Support Salesforce Commerce Cloud experiences and ensure the website meets ASU Web Standards, user consent and ADA guidelines
Configure and support Marketing Cloud assets and processes (e.g., data extensions, automations, journeys, preference management, and deliverability practices) in partnership with marketing stakeholders
Support Marketing Cloud integrations and data flows (e.g., Marketing Cloud Connect, API-based integrations, and data synchronization) to enable reliable segmentation and campaign execution
Design and support integrations and data movement between Salesforce, cloud applications, and external systems using approved integration patterns
Plan, test, and deploy system releases and configuration changes across environments, coordinating with stakeholders to validate functionality and minimize disruption
Maintain security, compliance, and data protection by applying least-privilege access, monitoring risks, and remediating findings
Monitor platform health and performance; troubleshoot incidents and defects; and resolve issues in line with service expectations
Perform regular system audits, manage installed packages, and prepare for Salesforce seasonal releases and vendor upgrades
Execute release management activities (sandbox strategy, version control, code reviews, testing, deployment planning, and post-release validation) following internal change management procedures
Improve data quality through governance, validation, deduplication approaches, and ongoing monitoring and reporting
Work with managed applications and integrate Salesforce with third-party applications (e.g., event registration systems and custom web applications)
Build and support integrations with payment processors (e.g., Stripe) and related transaction workflows
Manage multiple projects by prioritizing work, communicating risks, and coordinating dependencies across teams
Document solutions and operational procedures for technical and non-technical audiences
Research emerging technologies and platform capabilities to recommend practical enhancements and architectural improvements
Perform other related duties as assigned
What you'll need
Demonstrated expertise administering Salesforce, including users, roles, profiles/permission sets, sharing model, and security controls
Strong experience configuring Salesforce objects, fields, record types, validation rules, page layouts, Lightning App Builder, and reporting/dashboards
Proficiency designing and supporting automation using Salesforce Flow and related declarative tooling, with attention to scalability and maintainability
Ability to develop and troubleshoot Salesforce enhancements using Apex, SOQL, Lightning Web Components, and APIs as needed
Experience integrating Salesforce with external systems and supporting data synchronization using approved integration patterns and security practices
Working knowledge of Salesforce Commerce Cloud (B2C) concepts and administration in Business Manager (e.g., sites, catalogs, promotions, content, roles/permissions, and jobs)
Ability to develop and support Commerce Cloud solutions (e.g., SFRA/cartridges, server-side JavaScript, OCAPI/SCAPI) and participate in testing and deployments across environments
Knowledge of Salesforce release management practices, including sandbox strategy, testing approaches, deployment planning, and post-release validation
Strong analytical and problem-solving skills with the ability to troubleshoot production issues and communicate status and outcomes clearly
Ability to write clear documentation (technical and end-user) and maintain procedures and operational runbooks
Ability to manage multiple priorities, collaborate across technical and business teams, and handle sensitive information with appropriate confidentiality
Commitment to customer service, continuous improvement, and the mission of ASU as the New American University
Relevant qualifications
Bachelor's degree in Computer Information Systems, Business, or related field AND
Five (5) years of application development or CRM development experience
OR seven (7) years of application development or CRM development experience
OR any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved
Preferred education and experience
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified B2C Commerce Developer
Salesforce Certified B2C Commerce Administrator
Salesforce Marketing Cloud Administrator
Salesforce Marketing Cloud Email Specialist
Preferred skills and abilities
Experience with Salesforce DevOps tooling and version control (e.g., Azure DevOps/Git) and CI/CD concepts
Experience working with Agile methodologies (e.g., Scrum or Kanban), including backlog grooming, sprint planning, and iterative delivery
Experience in mobile or web application development
Experience with object-oriented programming such as Java, Apex, JavaScript
Experience integrating with event registration systems and/or custom web applications, including API-based integration and data synchronization
Experience with web applications, programming languages, and web services - including API, CSS, CSS3, cross-browser compatibility, HTML, HTML5, JavaScript, jQuery, XML, JSON, security principles, REST, SOAP, and web user interface design
Experience building and supporting payment integrations (e.g., Stripe) and understanding of secure handling of payment-related data and workflows
Ability to produce concise technical documentation (solution designs, integration specs, runbooks) and keep documentation current through change cycles
Demonstrated ability to evaluate emerging technologies (including Salesforce AI capabilities) and recommend solutions based on value, risk, and maintainability
Experience implementing AI assistants/agents and workflow automation, with an understanding of governance, privacy, security, and human-in-the-loop controls
Benefits
Hybrid work schedule. We work from home two days a week!
Comprehensive benefits package, including medical, dental, and vision insurance
401(k) plan with matching employer contribution
22 days of vacation time
11 holidays, including your birthday
Parental leave
Significant tuition reductions
Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest
$30 bi-weekly cell phone reimbursement
About ASU Enterprise Partners
ASU Enterprise Partners is a nonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend Arizona State University's reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundation for a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.
ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to its affiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, Human Resources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.
At ASU Enterprise Partners
We serve
ASU and one another with integrity, trust and compassion
We engage
step up, own it, collaborate
We innovate.
continuously, fearlessly, make decisions and take risks
We care
that everyone feels respected and valued for who they are
ASU Enterprise Partners is an Equal Opportunity Employer