Application Analyst

The Application Analyst is responsible for the overall support of all customers on our product. In supporting the product this position is responsible for ensuring the timeliness and accuracy of responses and interactions. The focal point of this position hinges on the ability to troubleshoot issues while also identifying and implementing solutions to those issues. This role is complex in nature and offers unlimited opportunity for growth as it relates to the understanding of the healthcare market as a future advancement opportunities within the team.

Responsibilities:

- Provide solutions to customers problems/requests via phone, email and web

- Troubleshoot T-SQL stored procedures as they relate to ETL processes

- Work with internal customers and development staff to evaluation, prioritize and execute initiatives for system corrections, upgrades, and new functionality

- Assist users with system use case questions and issues

- Uses good judgment, is candid and direct in interactions

- Identifies and works effectively with key stakeholders on complex cross-team or work group projects or problems

- Demonstrates ability to change direction in response to changing work situations

- Familiarity with healthcare and claim adjudication

- Strong comfort level with T-SQL

Minimum Requirements:

- Education - (Bachelor s Degree) or equivalent work experience.

- T-SQL (Novice) - Capable of reading and understanding T-SQL code. Capable of writing simple queries and making minor alterations to stored procedures.

- Healthcare Claims (Novice) - Basic understanding of claims adjudication process and capable to articulating this knowledge clearly and applying that understanding to daily work.

- Web Browsers (Intermediate) - Confident in general use of all major web browsers and capable of troubleshooting common user issues.

- ETL Process (Novice) - Solid understanding of the ETL process and data translation methodology.

- Communication(Intermediate) - Clearly and professionally articulate questions and solutions in written and verbal form.

- Problem-solving (Novice) - Understands and is aware of the range of options available in new or unfamiliar situations and is able to select the appropriate course of action to produce a logical, practical and acceptable solution.

- Excel (Intermediate) - Capable of formatting data, generating simple formulas and pivoting data.

Must have:

- Excellent multi-tasking skills

- Motivation to learn

- Short learning curve

- High level of technical aptitude

- Drive and willingness to ask questions

Success Measures: The success of an Application Analyst is ultimately measured by their ability drive the desired outcomes of our customers.

- Communicate fully with all stakeholders

- Present a professional demeanor and representation with our client base

- Continued development of skill set and knowledge base as it relates to our product

- Demonstrated problem solving skills and ability to build off current knowledge to arrive at valid solutions

- Maintain applicable case closing rates and timelines