SUMMARY DESCRIPTION
The Agiloft Administrator and support specialist works under the supervision of the Director, Corporate Systems and is responsible for the support, maintenance, and optimization of the Agiloft CLM application. This role requires a combination of technical knowledge, problem-solving skills, and business acumen to ensure application stability, scalability, and performance.
The administrator will be expected to troubleshoot all Agiloft system and integration issues, configure minor enhancements, and collaborate with vendors, business owners, and internal teams. The position also involves light project management, SaaS vendor coordination, and oversight of external consultants to drive successful implementations and upgrades. Additionally, the role works closely with the Information Systems compliance team to ensure all activities meet organizational standards, quality controls, and regulatory requirements.
ESSENTIAL DUTIES AND RESPONSIBILITES
" Support and maintain the Agiloft application by executing system configuration, upgrades, and enhancements.
" Administer user licenses assignment and termination
" Troubleshoot application and integration issues, identify root causes, and coordinate with vendors or internal teams to implement resolutions.
" Work closely with application vendors and business stakeholders to understand system functionality and drive improvements.
" Manage implementation of new functionalities, including coordinating testing, validation, and deployment into production.
" Perform Risk Analysis of SaaS release whitepaper, identify and implement mitigation actions (configurations changes...) needed to ensure solution stability and identify regression testing to be executed
" Ensure adherence to change management and compliance standards (e.g., SOX, internal quality policies).
" Document system configurations, standard operating procedures, and knowledge articles for internal support use.
" Participate in cross-functional projects, acting as a subject matter expert for enterprise applications.
" Monitor application performance and proactively recommend enhancements or optimizations.
" Stay current with industry trends and continuously expand knowledge of enterprise application platforms.
DESIRED MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.
" Bachelor s degree in Computer Science, Information Technology, or related field.
" 2 5 years of experience supporting Agiloft application integrated in an Information System landscape.
" Strong understanding of the software development lifecycle (SDLC), system testing, and change control processes.
" Excellent troubleshooting and analytical skills with the ability to solve complex problems.
" Strong interpersonal and communication skills, with the ability to effectively engage users, developers, and business leaders.
" Ability to work independently and manage multiple priorities in a fast-paced environment.
" Demonstrated ability to quickly learn and adapt to new enterprise systems.
" Collaborative team player with a proactive and solutions-oriented mindset.
" Knowledge of compliance frameworks (e.g., SOX, FDA validation, or similar) desirable.
GENERAL PROFILE:
Team player
Positive attitude
Analytical
Strong communicator ability to express, define and communicate technical and business issues, coherently with technical and non-technical team members
Capable of multitasking
Open minded and flexible
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.