Application Analyst I

Salary Range

$32.56 - $50.84

Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here!

Summary

The Application Analyst I will be responsible for assigned applications also provide backup support for the application portfolio managed by the IT Services Applications Team. The Analyst will work as a key member of the support team to build, maintain, test, and train as needed to assure successful implementation and ongoing support. The Analyst will be the key subject matter expert and act as the liaison between clinic staff and the support team for assigned applications. The Analyst is the primary contact between the supported customer and IT, and will manage the relationship, escalations, communication, and regular updates. The Analyst is responsible for vendor relationships, support tasks, and escalations. The Analyst will work with some supervision on assigned projects and tasks.

Position Reports To: IT - Enterprise Applications Manager

Essential Functions

• Liaison with vendors and other IT teams. Participate in system design process, define system setup requirements, and document system setup.
• Maintain FAQs, Knowledge Base Articles and Help Desk specific documentation on all assigned apps.
• Assist in documenting current clinic flows and work with appropriate staff as needed to determine needs and modifications.
• Participate in system upgrades as needed to ensure assigned applications are upgraded successfully.
• Work with IT staff as needed to resolve issues and address user concerns, and track and perform system change requests.
• Has technical knowledge of own area of responsibility and knowledge of interactions between systems components.
• Perform system imports, develop reports and complete configuration changes, and handle help desk tickets in a timely manner.
• Identify, recommend, create and perform user security and maintenances standards and activities.
• Adhere to all implementation requirements as per project plans and specifications, and adhere to all IT change control processes.
• Develop and utilize testing and communication plans; recommend improvements to guidances to ensure proper testing is accomplished.
• Consults with clients and end users to evaluate requirements, designs strategies and prepares action plans to address issues.
• Ensure system changes are communicated to all stakeholders and attend regular clinic/team meetings to improve system utilization.
• Train individuals or groups as needed and provide system support for all identified issues and requests.
• Set and manage timelines related to assigned tasks, prioritize and communicate potential barriers and recommend alternate strategies.
• Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications

Required:

• Associates degree or 2 years work experience in IT.
• Ability to work with all levels of staff to identify needs.
• Possess customer service, time management and prioritization skills.
• Ability to attend classes/seminars and complete certification(s) as assigned, may require travel up to 2 weeks at a time.
• Available to work on-call rotational schedule for after-hours support including ability to come on-site as required.

Desired:

• Bachelors degree or 3 years work experience in Healthcare IT.
• Experience as an application support, application analyst or healthcare related field.
• Experience working within an application support team.
• Knowledge of health care organizations and clinic work flow.
• Possess oral, written and presentation skills.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.

C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:

• Walking O
• Sitting/Standing - C
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - O
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - O
• Twisting/Turning - O
• Repetitive Movement - F

Working Conditions:

• Normal office environment which consists of sitting at a desk for long periods of time, talking on the telephone, or working on computers and paperwork. This environment also consists of working in close proximity to co-workers.

Job Classification:

• FLSA: Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures For This Position:

• Unprotected Heights No
• Heat No
• Cold No
• Mechanical Hazards No
• Hazardous Substances No
• Blood Borne Pathogens Exposure Potential No
• Lighting Yes
• Noise Yes
• Ionizing/Non-Ionizing Radiation No
• Infectious Diseases No

Required:

• Associate's degree or 2 years work experience in IT.
• Ability to work with all levels of staff to identify needs.
• Possess customer service, time management and prioritization skills.
• Ability to attend classes/seminars and complete certification(s) as assigned, may require travel up to 2 weeks at a time.
• Available to work on-call rotational schedule for after-hours support including ability to come on-site as required.

Desired:

• Bachelors degree or 3 years work experience in Healthcare IT.
• Experience as an application support, application analyst or healthcare related field.
• Experience working within an application support team.
• Knowledge of health care organizations and clinic work flow.
• Possess oral, written and presentation skills.
• Liaison with vendors and other IT teams. Participate in system design process, define system setup requirements, and document system setup.
• Maintain FAQ's, Knowledge Base Articles and Help Desk specific documentation on all assigned apps.
• Assist in documenting current clinic flows and work with appropriate staff as needed to determine needs and modifications.
• Participate in system upgrades as needed to ensure assigned applications are upgraded successfully.
• Work with IT staff as needed to resolve issues and address user concerns, and track and perform system change requests.
• Has technical knowledge of own area of responsibility and knowledge of interactions between systems components.
• Perform system imports, develop reports and complete configuration changes, and handle help desk tickets in a timely manner.
• Identify, recommend, create and perform user security and maintenances standards and activities.
• Adhere to all implementation requirements as per project plans and specifications, and adhere to all IT change control processes.
• Develop and utilize testing and communication plans; recommend improvements to guidances to ensure proper testing is accomplished.
• Consults with clients and end users to evaluate requirements, designs strategies and prepares action plans to address issues.
• Ensure system changes are communicated to all stakeholders and attend regular clinic/team meetings to improve system utilization.
• Train individuals or groups as needed and provide system support for all identified issues and requests.
• Set and manage timelines related to assigned tasks, prioritize and communicate potential barriers and recommend alternate strategies.
• Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.