Job Title: Appliance Technical Quality Rework Lead
Contract Duration: 3 months, possible extension
Location: Spanaway, WA
Work Arrangement: Onsite
Summary
Perform duties as a working lead supervisor to implement product quality enhancements in a warehouse environment. Occasional travel (out-of-town/overnight) required. Occasional Service Call ride along to go and see issues ‘first hand’ at the consumer installation accompanied by Factory Service personnel.
Education/Experience
- Associates degree in Engineering, Manufacturing, or related field and
- 5 + years Industrial/Automotive/Appliance Manufacturing Quality experience or
- 5 + years experience Appliance Service Technician
Typical Assignment
- Inspection and/or installation of appliance product upgrade/enhancement
- Environment is usually Domestic RDC (warehouse)
- Work may be performed with other Supplier contractors and/or local temp labor
- Customer Home visits with service providers to document customer pain points
Technical Skills
- Familiarity and experience using hand tools: drills, other powered and non powered tools
- Familiarity and experience with computers and test equipment
- Familiarity and experience with test and inspection SOP/Instructions
Working Conditions
- Ambient temperature in RDC
- Working hours normally 6am-4pm
- Interact with service providers and customers
- Engineering provides rework instructions, parts, any specialty tools
- Warehouse provides repacking material
- Warehouse provides material movers and sets inventory down
- Must be able to stand for long periods
- Must be able to lift 50 lbs
- Must be able to use a computer and peripheral equipment
- Must be familiar with spreadsheet software
Rework Examples
- Inspect condenser fan operation on a refrigerator, replace if required
- Install upgraded software via programmer or OTA
- Inspect and replace glass door pack adhesive on a range
Customer Home Examples
- Given a weekly schedule of addresses and customer calls with a service provider
- Shadow the service provider while documenting the customers pain points
- Gather photos/videos/failed parts and notes from the in home visit in a google form
- Data is taken back to plants/engineers to understand root cause of issue to improve product
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