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Appliance Installation and Repair Technician

Best Buy

Colorado Springs, Colorado

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JOB DETAILS
LOCATION
Colorado Springs, Colorado
POSTED
9 days ago

As an Appliance Installation and Repair Technician, you'll travel to customers' homes to diagnose, disassemble, and repair large products. You'll help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability. You'll provide a seamless customer experience by giving advice on products and services. This includes performing complex work, evaluating the severity of device issues and de-escalating difficult client interactions as needed. You'll fulfill appointments both individually and as the leader of a two-person crew. Internally, we refer to this role as a Repair Double Agent.

What you'll do
  • Prepare customers' products for repair in the home
  • Manage routes, part orders and returns to avoid excessive costs and losses
  • Perform triage, manage client expectations, keep work orders up to date and close orders in an accurate and timely manner
  • Offer alternative solutions when customers choose not to continue with their repair
  • Manage inventory and vehicle maintenance in partnership with other team members
  • Provide feedback and training opportunities to your team
Basic qualifications
  • Experience actively using and learning about home theater and appliance products
  • 6 months of experience delivering, installing or repairing consumer electronic products
  • 1 year of experience in a customer service or in-home services environment
  • 1 year of experience in an electronics industry
  • Ability to work a flexible schedule, including holidays, nights and weekends

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/