APeX Application Analyst-Clinical Documentation

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: APeX Application Analyst-Clinical Documentation

Location(s): San Francisco, CA
(Remote)


Job Summary:
Seeking an experienced Clinical Documentation Analyst to support the design, configuration, testing, implementation, and ongoing maintenance of clinical application systems. The analyst will serve as the primary support contact and subject matter expert for the Clinical Documentation application, working closely with clinical users, project teams, and management to ensure applications meet clinical workflow requirements and operational standards.

The role requires expertise in clinical processes, documentation requirements, workflow analysis, application configuration, system testing, end-user training, and ongoing application support.

Responsibilities:

• Analyze clinical workflows, policies, procedures, and operational requirements to support application configuration and optimization.
• Design, build, configure, install, test, and implement clinical application systems.
• Investigate and document operational specifications, application functionality, information flows, and clinical documentation requirements.
• Prepare detailed technical specifications, including workflow analysis, risk assessments, and impact analysis.
• Evaluate new application releases and determine necessary workflow modifications.
• Build and populate databases and tables during initial system configuration.
• Conduct system testing, conversion testing, and data validation.
• Develop and maintain internal procedures and establish change control processes.
• Collaborate with clinicians and project teams to develop or adapt written protocols and application workflows.
• Develop user training materials and provide training on application functionality and clinical workflows.
• Troubleshoot application issues and respond to end-user questions during training, go-live, stabilization, and ongoing support.
• Provide ongoing application support, including 24/7 operational support as required.
• Coordinate application-related issues and work with stakeholders to identify root causes and implement solutions.
• Ensure application functionality aligns with clinical practice standards, documentation requirements, and operational needs.
• Communicate effectively with stakeholders at all levels and support end-user adoption of the application.

Required Qualifications:

• Certification or accreditation in the Epic Clinical Documentation application.
• Demonstrated experience supporting the Epic Clinical Documentation application.
• Strong understanding of clinical workflows, clinical documentation, and healthcare operational processes.
• Experience with application configuration, system testing, implementation, troubleshooting, and ongoing support.
• Ability to independently analyze complex issues, determine appropriate solutions, and coordinate with cross-functional teams.
• Strong analytical, problem-solving, organizational, and documentation skills.
• Excellent verbal and written communication skills.
• Ability to develop training materials and train end users.
• Strong attention to detail and the ability to manage multiple priorities effectively.
• Ability to work collaboratively with clinical users, technical teams, and management.

Work Environment and Expectations:

• Primarily remote work, Monday through Friday, 8:00 AM–5:00 PM PST.
• Non-local candidates will be considered.
• Onsite work may be required on a rotational or alternative basis, as determined by management.
• Attendance at onsite events may be required.
• Full medicals are required for candidates working onsite or in a hybrid arrangement.
• The role requires flexibility to support application training, go-live activities, stabilization, and ongoing operational needs.

Core Competencies:

• Judgment: Applies sound decision-making, identifies root causes, thinks strategically, and prioritizes effectively.
• Communication: Listens actively, communicates clearly and respectfully, and maintains professionalism in challenging situations.
• Impact: Focuses on results, takes initiative, delivers meaningful outcomes, and follows through on commitments.
• Innovation: Develops practical solutions, recommends process improvements, simplifies workflows, and adapts to changing requirements.

Schedule:

• Monday–Friday, 8:00 AM–5:00 PM PST

Work Arrangement:

• Remote, with potential onsite requirements on a rotational or alternative basis as determined by management. Non-local candidates will be considered.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.