Description of the role:
The Antwerpen CJDR Service Advisor at Antwerpen Automotive is responsible for providing exceptional customer service to clients in need of automotive maintenance or repairs. This role plays a crucial part in ensuring customer satisfaction and repeat business.
Responsibilities:
- Assessing customer needs and guiding them through service options
- Scheduling appointments and coordinating service timelines
- Communicating vehicle maintenance recommendations clearly
- Collaborating with service technicians to ensure timely completion of work
- Resolving customer concerns and complaints professionally
Requirements:
- Prior experience in customer service or automotive industry preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and problem-solving abilities
- Knowledge of automotive terminology and maintenance practices
Benefits:
- Competitive compensation: Salary plus commission
- Opportunity for career growth and development
- Medical, Dental, Vision, Disability insurance and more
- Sick days available upon hire
- Vacation pay after 1 year
- 401(k) Plan
- Employee discounts on automotive services and products
About the Company:
Antwerpen Automotive is a reputable automotive dealership located in Baltimore, MD. With a focus on customer satisfaction and quality service, we pride ourselves on our dedicated team and welcoming work environment.