Animal Welfare Assistant - Volunteer Coordinator

POSITION SUMMARY

The Volunteer Coordinator will be tasked with developing, implementing, and facilitating a volunteer program, and providing a range of administrative and office support to the South Bend Animal Resource Center. The primary administrative support involves managing lost and found animals for the City of South Bend.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list below are representative of the knowledge, education, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design and implement recruitment strategies to promote the necessity of volunteers for the shelter.
• Respond to telephone calls, emails, walk-ins and mail regarding volunteering at SBARC
• Screens and interviews volunteers including completing necessary background checks, reviewing the volunteer's history, and ensuring the volunteers have completed all necessary forms
• Attend conferences/fairs to recruit new volunteers (if needed)
• Assist with volunteer open houses and orientations including but not limited to updates on the website; interview new volunteers; call new volunteers with training dates and coordinate production of training
• Assist in coordinating volunteers for shelter operational duties, adoption events and enrichment programs for the animals housed within and outside (foster program) of the shelter
• Send group e-mails to recruit/coordinate volunteers for extra assistance for Special events (adoption events, fundraising events, developmental programs for schools, etc.) as well as update volunteers on animals/changes throughout the shelter.
• Performs other duties throughout the building as requested by the Animal Resources Center Director.

Volunteer Supervision and Development

• Assign tasks to volunteers, connecting with resource center staff to support highest priority needs; ensure tasks are completed
• Perform tasks with volunteers as part of supervision and development
• Actively involved in volunteer activities
• Coordinates volunteer groups, both externally and internally
• Manges volunteer schedules and ensures the schedules are on the shared Animal Resource Center calendar

Administration for Volunteer Program and Volunteer Retention

• Create, and keep up to date, records for new volunteers in Pet Point.
• Maintain and update volunteer hard copy files (attendance, training forms, commendations, accident/incident reports etc.)
• Posting up to date information on Volunteer Bulletin Board including but not limited to new volunteer positions, trainings, policy changes
• Serve as a mentor and trainer to volunteers.

Manages Lost and Found Reports

• Receive in person reports, verify report is complete, enter into PetPoint
• Receive online reports, verify report is complete, enter into PetPoint
• Post kennel card on lobby board and on South Bend Lost/Found pets
• Follow up with person holding found animal after 15-day hold period
• Provides owner number to finder if finder is holding the animal
• Closes lost/found reports

Additional Primary Resource Center Duties

• Let stray dogs outside for exercise/bathroom breaks- pm
• Let adoptable dogs outside for exercise/bathroom breaks - pm
• Complete a final check of lights and water
• Laundry duty - wash, dry, fold, put away
• Check on spay/neuter animals before leaving for the day
• Assists with unloading animals from spay/neuter

Unusual Demands

Employee is subject to work beyond normal scheduled hours, weekends, and holidays and subject to emergency call back.

SUPERVISION EXERCISED

N/A

KNOWLEDGE/ABILITY

• Strong organizational skills
• Excellent interpersonal skills
• Experience with Microsoft and database systems.
• Self-motivation and the ability to motivate others.
• The ability to be a supportive and collaborative team player.

EDUCATION / QUALIFICATION

• High school diploma or equivalent education required.
• Experience in developing, implementing, and managing volunteer programs.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's license required

EQUIPMENT

Desktop and laptop computer, telephone, facsimile machine, copier, and cleaning tools.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and walk and talk or hear. The employee is occasionally required to walk, use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.

WORK ENVIRONMENT

Work is performed in an office setting. The temperature in the work environment is moderate. The noise level in the work environment is usually quiet to moderate. The entire office is smoke-free.

UNION AFFILIATION

N/A

REQUIRED

Driver's License

Pre-Employment Drug Screen

Background Check

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at-will employer.

Essential Duty: Uphold Core Values

All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are summarized below:

• Excellence - Deliver high-quality service and strive for continuous improvement.
• Accountability - Take ownership of responsibilities and outcomes.
• Innovation - Seek creative solutions and embrace new ideas.
• Inclusion - Promote a respectful, equitable, and welcoming environment.
• Empowerment - Support and encourage others to grow and succeed.

This duty is fundamental to fostering a positive workplace culture and delivering exceptional public service. These values shape our culture, inform our decisions, and inspire our work every day.

Equal Employment Opportunity & Diversity Statement

The City of South Bend is an equal opportunity employer. We do not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and organizational needs. We value and celebrate diversity and are committed to fostering an inclusive workplace for all employees.