Animal Care and Client Services Technician

In this dual-focused role, you will ensure our shelter animals receive the highest level of care, nutrition, and enrichment while providing exceptional customer service to our clients, volunteers, and community. Facility Maintenance: Clean and disinfect kennels and general shelter areas according to disease control protocols; operate laundry/dishwashing equipment; restock and maintain supplies.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Overview
The DFW Humane Society is seeking a compassionate, motivated, and professional Animal Care and Customer Service Specialist to support our daily shelter operations. In this dual-focused role, you will ensure our shelter animals receive the highest level of care, nutrition, and enrichment while providing exceptional customer service to our clients, volunteers, and community. The ideal candidate thrives in a fast-paced environment, is a self-motivated professional who thrives both independently and as a collaborative team player, and is dedicated to serving both ends of the leash through compassionate community support .


Key Responsibilities
Animal Care & Welfare: Provide daily food, water, bathing, and basic grooming; monitor health and behavior; assist with intake, evaluations, medical treatments, and pet transport.
Facility Maintenance: Clean and disinfect kennels and general shelter areas according to disease control protocols; operate laundry/dishwashing equipment; restock and maintain supplies.
Customer Service & Adoptions: Guide clients through the adoption process, facilitate safe animal interactions, respond to email inquiries, and process adoptions using PetPoint software.
Community Engagement: Cultivate positive relationships with volunteers, coworkers, and the public; promote the shelter's mission, events, and donation opportunities.
Safety & Compliance: Maintain a safe environment by following all safety guidelines, utilizing PPE, and proactively addressing potential hazards.


Qualifications & Requirements
Education: High school diploma or equivalent.
Experience: 6 months-1 year experience with customer service and animal care, ideally in a shelter environment
Technical Skills: Proficient with computers in a Windows environment; ability to learn shelter software (PetPoint).
Availability: Flexible schedule with the ability to work weekends, holiday shifts, and overtime as needed.
License: Valid Driver's License with the ability to drive pets to and from vet appointments or events.
Physical Demands & Work Environment
Must be able to stand, walk, bend, and kneel in both indoor kennel settings and outdoor weather conditions.
Ability to occasionally lift up to 50 pounds with reasonable accommodations.
Frequent exposure to animal allergens, disinfectant cleaning solutions, and risk of potential animal bites or scratches