Analyst (Support & Operations)

Job Description

Analyst (Support & Operations)

Singapore, Singapore

Job Summary

• Diploma or Degree in IT or related field
• 0-2 years of experience in IT operations or support (fresh graduates can be considered)

Key Responsibilities

Key Responsibilities

• Monitor and execute scheduled jobs (Control-M), including batch and end-of-day processes
• Identify, troubleshoot, and escalate job failures as per SOP
• Perform initial incident response and ensure timely escalation to L2 teams
• Support application deployments, migration programs, and operational readiness checks
• Handle tape operations (loading/unloading, vaulting, reconciliation)
• Manage access and password requests via PALMS (including privileged access)
• Perform basic UNIX/Linux checks and execute commands via PuTTY/WinSCP
• Support SWIFT-related operational activities (daily checks, file handling)
• Carry out Data Centre operations (access control, monitoring, compliance checks)
• Maintain accurate logs, reports, and operational documentation
• Ensure all activities follow security, audit, and compliance requirements

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Skill Requirements

• Basic knowledge of Control-M, UNIX/Linux, and monitoring tools (e.g., Helix)
• Familiarity with PuTTY, WinSCP, and general Data Centre operations
• Understanding of incident management and escalation processes

Soft Skills:

• Strong attention to detail and ability to follow procedures
• Good communication and teamwork skills
• Able to work under pressure in a fast-paced environment
• Willing to work rotating shifts, including nights and weekends

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.