Analyst, Supplier Excellence

Join to apply for the Analyst, Supplier Excellence role at The Home DepotGet AI-powered advice on this job and more exclusive features.Position PurposeThe Analyst, Online Merchandising Solutions will drive the process improvement and supplier engagement associated with the rapid assortment expansion of hd.com and subsequent required item troubleshooting.Req159362The analyst will be responsible for keeping team projects on-task and within expectations of project timelines, working with Online Merchandising Solutions Manager(s) & leadership to prioritize projects and own deliverables of the team.This role will require the development of the day-to-day relationships with internal and external partners (i.e., Direct Fulfillment Merchants, HD.com business partners, suppliers, etc. to support data initiatives online). There will be work to monitor transformation of data and work with appropriate technology teams to resolve issues relating to incorrect mapping, business rules, and data deviations.This role is the primary point of contact responsible for a simple and seamless supplier experience in working with Home Depot.com, respective to all aspects of the supplier onboarding. This role manages supplier onboarding execution, troubleshooting/error resolution and analysis on new supplier opportunities. This role will be responsible for delivering top-tier customer service to all Home Depot Suppliers as well as internal partners and will be held accountable to exceptional customer service ratings.Key Responsibilities10% Attend merchant meetings and identify and facilitate OMS requests40% Responsible for assortment growth projects, status reporting, item troubleshooting, & attribute maintenance. Serve as SME for product category online. Learn/report on best practices, industry standards, & legal requirements associated w/ assigned category.30% Measure ongoing effectiveness of programs against metric targets. Develop/execute ongoing enhancements and/or business process optimization strategy based on measured performance and customer feedback.20% Troubleshoot and problem‑solve for ongoing operational needs as they arise (i.e., store SKU alignment, online product availability, and others). Ability to author clear, concise end‑user/training materials for processes.Direct Manager/Direct ReportsThis position reports to the Manager, Supplier ManagementThis position has 0 direct reports.Travel RequirementsTypically requires overnight travel less than 10% of the time.Physical RequirementsMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working ConditionsLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.No travel requiredMinimum QualificationsMust be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred QualificationsProven track record of excellent customer serviceExperience in vendor/supplier managementOutstanding written and verbal communication skillsAbility to handle and prioritize multiple tasksEffective interpersonal and problem solving skillsData analysisStrong organizational, analytical and customer service skillsSolid decision making and problem solving skillsProficiency in Microsoft Excel, PowerPoint and AccessAbility to be deadline oriented with long and short‑term projectsUnderstanding of merchandising assortment and associated product classificationsStrong knowledge of internal Home Depot store product system(s) including base tablesStrong decision making and problem solving skillsProficiency in Microsoft Excel and AccessStrong organization, analytical, and customer skillsMinimum EducationThe knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred EducationNo additional educationMinimum Years Of Work Experience1Preferred Years Of Work ExperienceNo additional years of experienceMinimum Leadership ExperienceNonePreferred Leadership ExperienceNoneCertificationsNoneCompetenciesNoneSeniority levelNot ApplicableEmployment typeFull‑timeJob functionInformation TechnologyIndustriesConsumer Services#J-18808-Ljbffr