Job Responsibilities:
" Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC platforms
" Operates as both Project Manager and Technical Analyst on small projects; lead Technical Analyst on larger, complex, multi-product cross-functional engagements
" SME designation expected on assigned platforms provides authoritative guidance, solutioning, and escalation support to clients and internal teams
" Client-facing role requiring excellent communication, requirements translation, and stakeholder management with US-based banking clients
" Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live
Functional & Domain Knowledge
" Excellent financial industry and item processing domain knowledge across banking and payments
" Merchant and mobile distributed capture workflows end-to-end deposit lifecycle and exception handling
" Branch capture and teller capture workflows; sort pattern configuration within banking environments
" Image Cash Letter processing, Duplicate Detection, and Chargeback / Return Item Processing
" Host Integration knowledge; familiarity with banking ERP, check clearing, and remittance platforms
Platform & Application Knowledge
" ImageCentre SME-level; installer, configuration, training, Duplicate Detection, and multi-version expertise
" Voyager SME-level; Image Cash Letter (ICL) and Return Item Processing configuration and support
" Chargeback Manager SME-level; review and solution client chargeback and return item processing requirements
" CCX / FXD merchant and mobile distributed capture; SME to strong resource depending on assignment
" DLM / DLC distributed capture management; configuration and deposit lifecycle support
" DirectLink product-to-product migrations, add-on/work order projects; Host Integration knowledge
Project & Client Management
" Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
" Lead Technical Analyst on large, multi-product, cross-functional implementation engagements
" Review client requirements and relay to appropriate technical resources where needed; coordinate cross-team delivery
" Manage scope, escalations, and client expectations through go-live and stabilisation phases
" Lead client calls, training sessions, and on-site (or remote) go-live and hypercare support
" Up to 25% travel to client sites for installation, training, and go-live support (profile-dependent)
Technical Skills
" Strong SQL knowledge querying, data validation, troubleshooting, and implementation support across all platforms
" Strong to excellent item processing knowledge spanning merchant, mobile, teller, branch, and distributed capture channels
" Excellent sort pattern and logic knowledge review, configure, validate, and optimise client capture requirements
" Image Cash Letter (ICL) and Return Item Processing review client requirements and provide efficient, supportable solutions
" Deposit settlement and balancing knowledge across distributed capture environments (CCX/FXD/DLM/DLC)
" Requirements gathering, gap analysis, technical solutioning; product-to-product migration and add-on project delivery
Soft Skills & Work Requirements
" SME-level depth on assigned platforms mentors junior resources and provides cross-training
" Excellent training and documentation skills; contributes to standards, runbooks, and best-practice guidelines
" Strong written and verbal communication; presents solutions clearly to technical and non-technical stakeholders
" Independent judgment and cross-team collaboration; ability to coordinate multiple resources under pressure
" Must be available to work US business hours (North America client base)
" After-hours and weekend availability required for minimum 2 weeks post go-live per new client