Job Responsibilities:
• Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC platforms
• Operates as both Project Manager and Technical Analyst on small projects; lead Technical Analyst on larger, complex, multi-product cross-functional engagements
• SME designation expected on assigned platforms — provides authoritative guidance, solutioning, and escalation support to clients and internal teams
• Client-facing role requiring excellent communication, requirements translation, and stakeholder management with US-based banking clients
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live
Functional & Domain Knowledge
• Excellent financial industry and item processing domain knowledge across banking and payments
• Merchant and mobile distributed capture workflows — end-to-end deposit lifecycle and exception handling
• Branch capture and teller capture workflows; sort pattern configuration within banking environments
• Image Cash Letter processing, Duplicate Detection, and Chargeback / Return Item Processing
• Host Integration knowledge; familiarity with banking ERP, check clearing, and remittance platforms
Platform & Application Knowledge
• ImageCentre — SME-level; installer, configuration, training, Duplicate Detection, and multi-version expertise
• Voyager — SME-level; Image Cash Letter (ICL) and Return Item Processing configuration and support
• Chargeback Manager — SME-level; review and solution client chargeback and return item processing requirements
• CCX / FXD — merchant and mobile distributed capture; SME to strong resource depending on assignment
• DLM / DLC — distributed capture management; configuration and deposit lifecycle support
• DirectLink — product-to-product migrations, add-on/work order projects; Host Integration knowledge
Project & Client Management
• Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
• Lead Technical Analyst on large, multi-product, cross-functional implementation engagements
• Review client requirements and relay to appropriate technical resources where needed; coordinate cross-team delivery
• Manage scope, escalations, and client expectations through go-live and stabilisation phases
• Lead client calls, training sessions, and on-site (or remote) go-live and hypercare support
• Up to 25% travel to client sites for installation, training, and go-live support (profile-dependent)
Technical Skills
• Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support across all platforms
• Strong to excellent item processing knowledge spanning merchant, mobile, teller, branch, and distributed capture channels
• Excellent sort pattern and logic knowledge — review, configure, validate, and optimise client capture requirements
• Image Cash Letter (ICL) and Return Item Processing — review client requirements and provide efficient, supportable solutions
• Deposit settlement and balancing knowledge across distributed capture environments (CCX/FXD/DLM/DLC)
• Requirements gathering, gap analysis, technical solutioning; product-to-product migration and add-on project delivery
Soft Skills & Work Requirements
• SME-level depth on assigned platforms — mentors junior resources and provides cross-training
• Excellent training and documentation skills; contributes to standards, runbooks, and best-practice guidelines
• Strong written and verbal communication; presents solutions clearly to technical and non-technical stakeholders
• Independent judgment and cross-team collaboration; ability to coordinate multiple resources under pressure
• Must be available to work US business hours (North America client base)
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client