Analyst - Sales Operations

Analyst - Sales Operations - WWCO Center of Excellence

Position Overview

ADP is looking to hire a Sales Ops Analyst (part of the Commercial Operations Center of Excellence function) to help drive insights, innovation and process improvement. As a key contributing member of the Commercial Operations team, you will utilize your analytical/technical skills and business acumen to proactively maintain and enhance our reporting metrics, key processes, analysis, and relationship with our partners. They will partner and consult with cross functional leaders, and operations partners to provide timely support and drive enhancements in standard support. We are in search of team members that are self-starters, intellectually curious and can find innovative approaches to business problems/opportunities.

Responsibilities:

• Analyzes business needs, sourcing of data and streamlining processes for efficient production
• Leverage and identify tools for effective streamlining (Power automate, Tableau, Python, copilot….)
• Highly skilled in the ability to learn, implement and manage new technologies as needed
• Document processes and outline roadmaps for automation, ensuring timeliness with deliverables
• Help identify and eliminate obstacles to replicate and scale support across the organization
• Manage effective communication of updates, challenges and changes across key stakeholders to ensure outstanding support experience
• Bring an analytical and problem-solving mindset to standard challenges in a rapidly changing environment
• Develop a thorough understanding of key sales data sources and how they interact with one another to produce meaningful reporting, presentations and to identify workarounds to address gaps in data, sourcing or dependencies (i.e. SFDC, Oracle…)
• Leverage advanced analytical skills to identify correlations between diverse data streams that provide strategic direction to initiatives & priorities
• Partner across functions and workstreams to ensure alignment in deliverables and best practices
• Provide guidance and expertise internally and externally on new automations and tools to ensure successful project roll out
• Successfully manage workload and deadlines for quick turnaround and provide highly engaged, client focused, Just-in-Time support
• Prepare key research, reporting, analysis, and communications to support sales leaders, while supporting system updates as needed

Key Attributes & Requirements:

• A college degree is nice to have but not required. What's more important is having the skills to do the job. Other forms of acceptable experience include:
• 3-5 years Operations Experience (ie Sales Ops, Revenue Ops, Marketing Ops, FP&A)
• Strong analytical and technical skills (critical thinking, Excel, data aggregation/review)
• Ability to formulate problem statements and structure analyses to identify root cause, provide options, present findings, and support decision making
• Excellent interpersonal, written, and oral communication skills to communicate
• Ability to manage multiple initiatives, stakeholders, and client expectations, and self-prioritize
• Ability to work effectively in cross-functional and matrix teams
• Ability to strive in fast-paced evolving work environment
• Project Management background a plus