Highlights
The Network Operations Center Analyst will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups.
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Retail |
| Salary | $22–$26 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1964 |
| Website | https://www.guitarcenter.com/pages/careers |
Description
Join our Talent Network
Skip to main content
Menu
- Search Jobs
- Saved Jobs
- Life At GCC
- Join Our Talent Network
Loading job
Back to Search Results
Previous Opportunity Next Opportunity
Analyst, Network Operations Center
Job ID: 33322
Job Type: Full-time
Location: Phoenix, AZ
Date Posted: Jul 7, 2026
Share: share to e-mail
Apply Now
Save Job Saved
Job Description
Important: This role is based onsite at our downtown Phoenix network operations center office on a full-time basis. You must be willing and able to work a 12-hour shift from 5:30 PM to 5:30 AM, including weekends and holidays.
About the Role:
We are seeking a highly skilled Network Operations Center Analyst to join our team. The Network Operations Center Analyst will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance.
What You\''ll Do:
- Monitor operational systems, networks, and applications to ensure optimal availability, performance, and security
- Respond promptly to alerts, incidents, and service requests, following established procedures and protocols
- Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations
- Document incidents, actions taken, and resolutions to maintain accurate records for analysis and future reference
- Contribute to the development and implementation of proactive measures to prevent system failures and enhance reliability
- Receive, stage, and assist in the installation of network, compute, and storage equipment
- Stay current with industry trends, best practices, and emerging technologies related to operational management
- Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency
What You\''ll Need:
- Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues
- Excellent communication skills and the ability to collaborate effectively with diverse teams
- Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds
- Familiarity with the ITIL framework and hands-on experience with incident management processes
- Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation, are a plus
Disclaimer: While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.
Compensation:
- Pay range: $22/hour - $26/hour, dependent on experience and background. This role is not eligible for the Guitar Center Company bonus program. Actual pay may vary based on education, experience, and other factors. Pay ranges are listed in compliance with state-specific laws and may differ by location
Why Join Guitar Center Company?
For our employees who are musicians we offer the unique opportunity of gig leave, take time off to share your music with the world, and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
Inclusive workplace: We are an Equal Opportunity Employer committed to diversity and fair hiring practices. If you need accommodation to apply due to disability, please email [email protected].
Share: mail
Apply Now
Similar Jobs
Careers
- Search Jobs
- Saved Jobs
- Applicants Privacy Notice
Category
- AV Integration
- Contact Centers
- Corporate Office
- Distribution Centers
- Music Instructors
- Retail Services
- Retail Stores
- School Services (Music & Arts)
- Veterans
- Know Your Rights
- Pay Transparency
- Notice of Employee Rights Under Federal Labor Laws
Connect With Us
linkedin youtube instagram twitter facebook
Copyright Guitar Center, Inc. All Rights Reserved
Do Not Sell My Info (CA Only) Terms of Use Your Privacy Rights Purchase Terms & Conditions California Transparency In Supply Chains Act
About Company
Guitar Center is a leading retailer of musical instruments, lessons, repairs and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.