Analyst, Loan Servicing

The Loan Servicing Analyst will provide key support to the Loan Servicing team, which oversees a portfolio of complex commercial bridge and construction loans. This role is essential to maintaining strong relationships with customers, borrowers, banks, and internal stakeholders. The position’s primary focus is executing analytical tasks, ensuring the accuracy and efficiency of loan management processes, and enhancing the quality and timeliness of service delivery.

• Oversee an assigned portfolio of loans and associated debt, acting as the primary point of contact for stakeholders, including borrowers and third-party servicers.
• Assist team members with their assigned portfolios, as needed.
• Partner with the Lending group to effectively administer assigned relationships.
• Assist with reviewing requests for disbursement of funds pursuant to lending agreements.
• Prepare or review all required documentation before submission for disbursement and assist with reimbursements from repo lenders.
• Review reporting and other data relevant to the assigned portfolio to monitor status and provide regular updates to stakeholders.
• Identify opportunities to improve operational efficiency and the quality of service delivery.
• Ensure the accuracy of all lending-related data and information entered into the loan platform.
• Ensure the appropriate setup and maintenance of all required bank accounts associated with the assigned portfolio.
• Coordinate pass-through expenditures and interest invoices and manage accounts receivable associated with the assigned portfolio.
• Process invoices related to project expenses, including tracking legal invoices and setting up required vendors in applicable systems.
• Set up new loans in applicable systems and confirm data accuracy across internal systems and the third-party servicer’s system.
• Share and upload documents and communications to the web-based project management site.
• Review and coordinate approval of the monthly waterfall and the overall cash-management process, including monthly or quarterly reconciliation of budgeted operating expenses against actual expenses.
• Assist with payoff-letter calculations and coordinate required approvals, including calculations for the underlying loan and associated repo loan.

• Bachelor’s degree in Finance, Accounting, or a related field preferred.
• 1–3 years of experience in loan servicing and administration.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Commercial real estate lending experience preferred.
• Experience with bridge loans, construction loans, or repo facilities preferred.
• Familiarity with loan-servicing platforms and third-party servicing systems preferred.
• Experience reviewing loan documents, disbursement requests, cash-management activity, reconciliations, or payoff calculations preferred.

• Strong analytical and problem-solving skills with careful attention to detail.
• Ability to read, analyze, and interpret complex legal documents, including loan agreements and related servicing documentation.
• Highly organized, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Strong relationship-building and customer-service skills when working with borrowers, lenders, third-party servicers, vendors, and internal stakeholders.
• Proactive and resourceful, with the judgment to identify discrepancies, resolve routine issues, and escalate matters when appropriate.
• Collaborative team member who is willing to assist with other portfolios and changing business priorities.
• Demonstrated commitment to accuracy, responsiveness, and continuous process improvement.
• Ability to handle confidential financial and business information with professionalism and discretion.