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Analyst Lead, Implementation

TechDigital Corporation

Jacksonville, FL

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JOB DETAILS
SKILLS
ATM, Analysis Skills, Banking Services, Communication Skills, Cross-Functional, Customer Escalations, Customer Relations, Data Quality, ERP (Enterprise Resource Planning), Error Handling, Gap Analysis, Identify Issues, Mentoring, Multiplatform/Cross-Platform, People Management, Presentation/Verbal Skills, Project Estimates, Project Execution, Project/Program Management, Requirements Management, Requirements Validation/Verification, SQL (Structured Query Language), Sales Management, Sales/Support Engineering (SE), Technical Analysis, Technical Leadership, Testing, Time Management, Writing Skills
LOCATION
Jacksonville, FL
POSTED
22 days ago
Job Responsibilities:
• Senior individual contributor and SME delivering FIS imaging and distributed capture solutions (DLM, DLC, ImageCentre, DirectLink) for banking and financial institution clients
• Leads small projects independently as both Project Manager and Technical Analyst; serves as lead Technical Analyst on larger, complex, multi-product engagements
• Subject Matter Expert (SME) status required — brings deep platform expertise, cross-team solutioning ability, and independent judgment to every engagement
• Client-facing role; must maintain strong communication, stakeholder management, and relationship skills with US-based clients
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain Knowledge
• Excellent merchant and mobile distributed capture domain knowledge across banking environments
• Deep understanding of teller and distributed capture workflows and deposit lifecycle management
• Item processing knowledge across capture channels — merchant, mobile, teller, and ATM
• Deposit settlement, balancing, and exception handling across distributed capture platforms
• Familiarity with banking ERP, check clearing, and remittance processing environments

Platform & Application Knowledge
• DLM (Distributed Capture Management) — SME-level knowledge; configuration, troubleshooting, and client solutioning
• DLC (Distributed Capture) — SME-level knowledge; merchant and mobile distributed capture workflows
• ImageCentre — general SME resource; installer, configuration, and multi-version knowledge
• DirectLink — SME resource with focus on product-to-product migrations and add-on/work order projects
• Cross-platform integration awareness; ability to scope and deliver multi-product implementations

Project & Client Management
• Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
• Lead Technical Analyst on large, multi-product, cross-functional implementation engagements
• Drive requirements gathering, solution design, and delivery sign-off with client stakeholders
• Manage scope, escalations, and client expectations through go-live and stabilisation phases
• Coordinate and guide junior technical resources; serve as an escalation point within the delivery team
• Quick decision-making and proactive communication in deadline-driven client environments

Technical Skills
• Strong to excellent SQL knowledge — querying, data validation, troubleshooting, and implementation support
• Strong item processing knowledge including merchant capture, mobile capture, teller, and distributed capture channels
• Deposit settlement and balancing knowledge across distributed capture environments (DLM/DLC profiles)
• Excellent sort pattern and logic knowledge — review, configure, and validate client capture requirements
• Requirements gathering, gap analysis, and technical solutioning; cross-team collaboration and resource coordination
• Product-to-product migration delivery; add-on and work order technical project execution

Soft Skills & Work Requirements
• SME-level depth expected — able to mentor, cross-train, and provide guidance to junior analysts
• Excellent written and verbal communication; able to present complex solutions clearly to clients and stakeholders
• Strong documentation skills; contributes to standards, runbooks, and best-practice guidelines
• Independent judgment and decision-making; minimal supervision required
• Must be available to work US business hours (North America client base)
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client

About the Company

T

TechDigital Corporation

COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified