Analyst, IT Systems (Business)

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what's possible?

Location: Villa Rica Retail

Job Summary

Provides entry-level support for all business systems, applications, and process improvement initiatives across key business functions, including day-to-day troubleshooting efforts. Develops foundational knowledge of organizational processes, business systems, and industry applications while working under the guidance of senior analysts and team leaders. Collaborates with stakeholders to understand business needs, support technology adoption, and align system capabilities with operational objectives. Gains experience in solution development, business process analysis, and user engagement while building the technical and analytical skills necessary for increased responsibility and independent decision-making.

Key Responsibilities

• Assists with the administration and monitoring of business systems to help ensure reliable functionality, data accuracy, and operational efficiency.
• Supports cross-functional teams and vendors in system maintenance, issue resolution, testing activities, and enhancement projects.
• Investigates basic system issues and user inquiries, escalating more complex problems as needed while contributing to resolution efforts.
• Participates in testing activities for system upgrades, patches, configuration changes, and new feature implementations.
• Provides first-level support to end users by answering questions, troubleshooting system issues, and assisting with training and adoption efforts.
• Maintains documentation related to business processes, system procedures, user guides, and support activities.
• Assists with gathering business requirements, documenting process changes, and supporting system improvement initiatives.
• Collaborates with senior analysts and team members to develop knowledge of business systems, tools, and best practices.
• Builds proficiency in system reporting, data analysis, troubleshooting techniques, and process documentation.
• Complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

Required Education & Experience

• Minimum Education Level: High school diploma or GED
• Years of Experience: 0-2 Years

Preferred Education & Experience

Years of Experience: 2-4 years

Spans of Control

Does this role Manage Southwire Team Members: No

Travel

Travel: None

Physical Requirements

Moving: 5% Standing: 5% Sitting: 90%

Working Conditions

Office

Equipment

Computer/Keyboard

Competencies

Action Oriented

Plans and Aligns

Customer Focus

Balances Stakeholders

Collaborates

Nimble Learning

Skills

Troubleshooting (Problem Solving)

Investigation

Process Improvement

Technical Support

Test Planning

Analytical Skills

User Acceptance Testing (UAT)

Critical Thinking

Benefits We Offer:

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.