Sign upLog in
See more jobs
Lancesoft logo

Analyst

Lancesoft

  • Foster City, CA
  • 8 days ago
  • $45

Highlights

In this role, you will: Work cross-functionally to intake, document, and prioritize requests for process improvements and playbook updates from sources like ZPTs, ZPRGs, and operator-error-caused ADPIES events. The process team is looking at everything from how we reduce the number of handoffs between teams in the Fusion Center, to how we improve the quality of our responses, to how quickly we clean and repair vehicles and get them back on the road.

Numbers & Facts

LocationFoster City, CA
IndustryStaffing/Employment Agencies
Salary$45
Company Size2,000 to 2,499 employees
Year Founded2000
Websitehttp://www.lancesoft.com/

Description

Job Details:
Title: Process Improvement Analyst
Location: Foster City, CA, 94404 - 3 days on-site
Duration: 06+ months
Pay Rate: $45-$51 per hour on W2

Role Overview:
  • The Process Improvement team within Fleet Operations focuses on improving and scaling the operation. Company is starting to emerge from its R&D phase and move into a commercial business. The process team is responsible for helping guide how we do that most efficiently while providing a great customer experience.
  • The process team is looking at everything from how we reduce the number of handoffs between teams in the Fusion Center, to how we improve the quality of our responses, to how quickly we clean and repair vehicles and get them back on the road. We look for operational improvements and ensure that the playbook is properly documented and robust.
  • This role supports playbook documentation and new process creation for teams within the fusion center and on-site hands-on with the robots.

In this role, you will:
  • Work cross-functionally to intake, document, and prioritize requests for process improvements and playbook updates from sources like ZPTs, ZPRGs, and operator-error-caused ADPIES events
  • Work across BaseOps, RemoteOps, Product, and Engineering teams to ensure projects are moving forward
  • Provide bi-weekly status updates to key stakeholders on process improvement initiatives
  • Support process documentation for the Fleet Operations org

Qualifications:
  • Bachelor’s degree in Business Administration, Operations Management, or a related field
  • 3+ years of experience in program management, operational excellence, process improvement, or a related field
  • Experience developing operational efficiencies in remote operations or similar environments (i.E., call center, BPO, teleoperation, remote support centers, etc.).
  • Experience in a product-based operations environment
  • Prior experience developing and using data and metrics to support strategic decision-making.
  • Excellent written and verbal communication skills
  • Proactive mindset and resourcefulness
  • Computer literacy proficiency

About Company

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

Similar Jobs

See more jobs