Analyst/Developer - Generic 4-USD (Lead UX Designer)

Job Details:
Job Title: Lead UX Designer
Location: 100% Remote
Duration: 5+ Months
Type: Full-Time, Contract

Description:
This is a new resourcing need to provide additional UX design capacity for the next-generation healthcare provider experience within the diabetes space. The role sits within the Clinical Design organization and is 100% focused on healthcare provider experience there is no patient-side work for this position. The primary focus is defining what healthcare providers need within the diabetes space and designing the next-generation provider experience, including provider reports, integrations, presentation of diabetes data, and experiences that help providers make diabetes-management decisions. The designer will work in a cross-functional "quad," collaborating closely and daily with Product Manager, Tech Lead / Engineering, UX/Product Design, and other relevant partners. Product is the primary stakeholder/partner; secondary partners include Engineering, User Research, Human Factors, Regulatory, Quality Affairs, and Medical Affairs. The role is strategy-heavy because the team is defining a new provider experience. The "Lead" designation is primarily driven by the need for strategic thinking, experience definition, influence, and ability to push work forward, rather than people management. The role is more product design than visual design the internal visual design team can support visual execution. The emphasis is on defining the overall experience and solving the right problem, rather than producing highly polished visual designs. No mobile experience is required.

Top 5-7 Skills:

1. Product/UX design experience 6+ years

2. Strong strategic product-design experience

3. Experience defining the overall product/UX experience rather than simply executing visual designs

4. Ability to collaborate closely with Product and Engineering/Tech

5. Evidence of taking ambiguous problems and turning them into defined experiences/solutions

6. Healthcare/provider experience (strong preference, but teachable)

7. Leadership/influence skills and ability to push initiatives forward

Requirements for the role:

• 6+ years of UX or product design experience. Prior experience operating as a Senior or Lead UX Designer on complex digital health, medical device, clinical software, or other regulated products is required

• Bachelor's degree in HCI, Interaction Design, Product Design, Industrial Design, Cognitive Science, Human Factors, or related field

• Strong strategic/product-design mindset

• Experience defining complex experiences and solving user problems

• Healthcare/provider experience is highly desirable, particularly experience designing tools or experiences directly for healthcare providers

• Healthcare experience is not an absolute requirement if the candidate has stronger strategic/product-design capabilities, because the healthcare domain can be learned

• Human Factors/usability engineering experience is not required

• Experience working cross-functionally with product, engineering, research, etc.

• Lead end-to-end design for healthcare provider experiences across prescription CGM products, from problem framing and workflow mapping through high-fidelity design, technical flows, documentation, approvals, and delivery

• Build a strong understanding of provider workflows, including patient onboarding, glucose data review, clinical follow-up, treatment decision support, therapy adjustments, and coordination across care settings

• Translate continuous glucose data, trends, alerts, and system states into clear, actionable provider experiences that support safe and appropriate clinical decision-making

• Partner with Product, Engineering, User Research, Human Factors, Regulatory, Quality, Medical Affairs, and Legal to define user needs, requirements, feasibility, risk controls, labeling considerations, and approval needs

• Plan and support provider research, contextual inquiry, usability testing, and Human Factors activities; synthesize findings into design direction and risk mitigations

• Facilitate workshops and present recommendations to cross-functional teams and leadership, clearly communicating the problem, evidence, tradeoffs, rationale, and next steps

• Mentor designers and contribute to a collaborative culture of design excellence, constructive feedback, and continuous improvement

• Portfolio is required and will be reviewed during the first interview. Candidate must present a portfolio case study during Round 1

Education and Experience:

• Bachelor's degree in HCI, Interaction Design, Product Design, Industrial Design, Cognitive Science, Human Factors, or related field

• 6+ years of UX or product design experience

• Or equivalent combination of education, experience, and training

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.