Description
Job Title: Contracts and Pricing Analyst
Duration: 06 months + Potential Extension
Location: Remote
Required Pay Scale: $30/hr on W2
- Due to client requirements this role is only open to USC or GC candidates*
Job Description:
The Service Contract Analyst will be a strategic, data-driven business partner to champion the growth of our service contract offerings for medical device customers. This role is pivotal in aligning sales and marketing efforts to drive revenue, enhance customer retention, and optimize contract performance. In partnership with Sales and Field Service teams, you will be responsible for owning and driving the accountability process for renewals and warranty expirations, additional coverage, and generating contract revenue.
Roles & Responsibilities:
Contract Revenue and Financial Operations
- Support achievement of annual service contract revenue and profitability targets.
- Partner with Finance to ensure accurate invoicing, billing adjustments, and revenue recognition.
- Conduct historical contract research, financial analysis, and cost modeling for ROI purposes.
- Assist with pricing strategy and development of service contract proposals.
Strategy & Growth:
- Develop and execute data-backed strategies to increase contract penetration and renewal rates.
- Identify and lead efforts to drive coming off warranty attachment rates >90 days in advance.
- Partner with cross functional partners to develop and implement new service offerings
- Identify root causes, evaluate solutions, and recommend enhancement upgrades to provide a more efficient service process
- Drive sustainable process improvements to optimize contract performance and customer experience.
Collaboration & Customer Engagement:
- Mentor teammates, support new hire onboarding, and participate in departmental training
Systems & Autonomy:
- Serve as a Subject Matter Expert (SME) on ERP and CRM systems and related processes
- Independently manage special projects with minimal supervision
- Flexibly support additional responsibilities as needed to meet evolving business needs