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Analyst

Tata Consultancy Services Ltd

  • Cleveland, OH
  • 23 days ago
  • $90,000–$100,000 Per Year

Highlights

Lead end-to-end testing of contact center and banking applications, ensuring seamless customer interactions across IVR, voice, and agent-assisted channels. Perform backend validation using SQL/MySQL to ensure accuracy of customer data, payment transactions, and application integrations.

Numbers & Facts

LocationCleveland, OH
Salary$90,000–$100,000 Per Year

Description

Role: Analyst

Required Skills: Testing | IVR

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 6 - 14 Years

Function: TECHNOLOGY

Apply By: 2026-11-03

Skill: Contact Center IVR Tester

  • Lead end-to-end testing of contact center and banking applications, ensuring seamless customer interactions across IVR, voice, and agent-assisted channels.
  • Validate IVR call flows, customer authentication, skill-based call routing, self-service banking features, and escalation to live agents.
  • Test payment processing solutions for credit cards, mortgages, loans, and deposit accounts, covering positive, negative, boundary, and exception scenarios.
  • Execute release validation activities for contact center platforms and monthly production deployments.
  • Verify customer account information, interaction history, and transaction details using Ujet, Quest, CRM, and internal banking applications.
  • Perform backend validation using SQL/MySQL to ensure accuracy of customer data, payment transactions, and application integrations.
  • Validate API integrations and end-to-end data flow between IVR, CRM, payment systems, and backend services.
  • Design and execute functional, integration, system, regression, and User Acceptance Testing (UAT).
  • Identify, document, track, and retest defects using Jira while ensuring timely resolution.
  • Collaborate closely with Developers, Business Analysts, Product Owners, and Operations teams in Agile/Scrum environments.
  • Participate in test planning, test case development, defect triage meetings, sprint ceremonies, and release readiness assessments.
  • Support production deployments and post-release validation activities to ensure system stability.

Salary Range - $90,000-$100,000 a year

TCS Employee Benefits Summary:

  1. Discretionary Annual Incentive.

  2. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

  3. Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

  1. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

  2. Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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